Please print out or copy this page to
Notepad in order to assist you when carrying out the following instructions.
Downloads(make sure to save these in a permanent location)
Cleanup! (
Alternate Link)- Install it. You will use this later.
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.
WinPFind-Unzip it to the desktop, but
do not run it yet
Next, please reboot your computer in SafeMode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear
- Select the first option, to run Windows in Safe Mode.
Tools
Double click
WinPFind.exe
* Click 'Start Scan'
* It will scan the entire system, so please be patient!
* Once the scan is complete:
1. Go to the WinPFind folder
2. Locate WinPFind.txt
3. Copy those results in the next post!
Open
Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:
Click
Options
Move the slider button down to
Custom CleanUp!
Check the following:
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files
- Cleanup! All Users
Uncheck the following :
- Scan local drives for temporary files
Click
OK, Press the
CleanUp! button to start the program and reboot(Normal Mode) when prompted.
Online Scans
Please open IE and go to
Kaspersky WebScanner
Next Click on
Kaspersky Online Scanner
You will be prompted to install an ActiveX component from Kaspersky, Click
Yes.
- The program will launch and then begin downloading the latest definition files:
- Once the files have been downloaded click on NEXT
- Now click on Scan Settings
- In the scan settings make that the following are selected:
- Scan using the following Anti-Virus database:
- Scan Archives
Scan Mail Bases
- Click OK
- Now under select a target to scan:
- This will program will start and scan your system.
- The scan will take a while so be patient and let it run.
- Once the scan is complete it will display if your system has been infected.
- Now click on the Save as Text button:
- Save the file to your desktop.
- Copy and paste that information in your next post.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
In your next post please include:
- Kaspersky Log
- WinPFind Log
- A new Hijackthis! Log