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bry623 · 01-04-2006, 10:09 AM

Hello and Welcome to TSF!!!

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below. Also if you have any programs that may prevent system changes (like Spybot's TeaTimer program, Ad-aware's Ad-Watch, and others), make sure you disable them before doing any of the fixes (or accept the changes for the fix we give you when asked by the programs).

Please disable Spybot's Tea Timer. We can re-enable it later.

Go to My Computer->Tools (or View)->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders (it's Show all files for Windows 98).
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Download smitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

Place a shortcut to Panda ActiveScan on your desktop.

Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!

Next, please reboot your computer in SafeMode by doing the following:

Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
Instead of Windows loading as normal, a menu should appear
Select the first option, to run Windows in Safe Mode.

Now scan with HJT and place a checkmark next to each of the following items (if they exist) and click O4 - HKLM\..\Run: [javalv32.exe] C:\WINDOWS\javalv32.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u

Close HiJackThis.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Open Ad-aware and do a full scan. Remove all it finds.

Run Ewido:

Click on scanner
Click on Complete System Scan and the scan will begin.
NOTE: During some scans with ewido it is finding cases of false positives.
You will need to step through the process of cleaning files one-by-one.
If ewido detects a file you KNOW to be legitimate, select none as the action.
DO NOT select "Perform action on all infections"
If you are unsure of any entry found select none for now.
When the scan is finished, click the Save report button at the bottom of the screen.
Save the report to your desktop

Close Ewido

Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.

Reboot back into Windows and click the Panda ActiveScan shortcut.
** click on "Free use ActiveScan" located on the top right hand corner

Click Check Now & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Enter your e-mail address, country, and state & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

If it finds any malware, it will offer you a report.

Please ignore any entry it finds and wants you to buy the program for removal as we will address this later.

Click on see report. Then click Save report

Post the contents of the Panda scan report, along with a new HijackThis Log, the contents of smitfiles.txt and the Ewido Log by using Add Reply.
Let us know if any problems persist.

01-04-2006, 10:09 AM	#2 (permalink)
bry623 Manager, The Conversation Pit/Analyst, Security Team Join Date: Apr 2002 Location: NW Territory circa 1787 Posts: 11,692 OS: winxp pro sp2	Hello and Welcome to TSF!!! Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below. Also if you have any programs that may prevent system changes (like Spybot's TeaTimer program, Ad-aware's Ad-Watch, and others), make sure you disable them before doing any of the fixes (or accept the changes for the fix we give you when asked by the programs). Please disable Spybot's Tea Timer. We can re-enable it later. Go to My Computer->Tools (or View)->Folder Options->View tab: * Under the Hidden files and folders heading, select Show hidden files and folders (it's Show all files for Windows 98). * Uncheck the Hide protected operating system files (recommended) option. * Click Yes to confirm and then click OK. For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep). Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below. Download smitRem.exe and save the file to your desktop. Double click on the file to extract it to it's own folder on the desktop. Place a shortcut to Panda ActiveScan on your desktop. Please download the trial version of Ewido Security Suite here: http://www.ewido.net/en/download/ Please read Ewido Setup Instructions Install it, and update the definitions to the newest files. Do NOT run a scan yet. If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates: Ad-Aware SE Setup Don't run it yet! Next, please reboot your computer in SafeMode by doing the following: Restart your computer After hearing your computer beep once during startup, but before the Windows icon appears, press F8. Instead of Windows loading as normal, a menu should appear Select the first option, to run Windows in Safe Mode. Now scan with HJT and place a checkmark next to each of the following items (if they exist) and click O4 - HKLM\..\Run: [javalv32.exe] C:\WINDOWS\javalv32.exe O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u Close HiJackThis. Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen. Wait for the tool to complete and disk cleanup to finish. The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply. Open Ad-aware and do a full scan. Remove all it finds. Run Ewido: Click on scanner Click on Complete System Scan and the scan will begin. NOTE: During some scans with ewido it is finding cases of false positives. You will need to step through the process of cleaning files one-by-one. If ewido detects a file you KNOW to be legitimate, select none as the action. DO NOT select "Perform action on all infections" If you are unsure of any entry found select none for now. When the scan is finished, click the Save report button at the bottom of the screen. Save the report to your desktop Close Ewido Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present. Reboot back into Windows and click the Panda ActiveScan shortcut. click on "Free use ActiveScan" located on the top right hand corner Click Check Now** & a 'pop up' window shall appear. ensure that your pop up blocker doesn't block it Enter your e-mail address, country, and state & click Scan Now* ...begins downloading 8 MB Panda's ActiveX controls Begin the scan by selecting My Computer If it finds any malware, it will offer you a report. Please ignore any entry it finds and wants you to buy the program for removal as we will address this later. Click on see report. Then click Save report Post the contents of the Panda scan report, along with a new HijackThis Log, the contents of smitfiles.txt and the Ewido Log by using Add Reply. Let us know if any problems persist. __________________ "If you aren't a liberal when you're 20, you have no heart. If you aren't a conservative when you are 50, you have no brain"