Did you use to have McAfee on your machine prior to installing Norton? If so, have you uninstalle it yet? Having more than one anti-virus programs on your machine is not a good idea!!
Alike firewalls, anti-virus programs have conflicts co-existing with each other & may produce undesirable results. Please uninstall ALL leaving only one of them.
Let's try this first..
Download and unzip -
bfu.zip
Run the program and click the Web button located on the top right corner
Copy/Paste this url into the address bar of the Download script window:
http://metallica.geekstogo.com/alcanshorty.bfu
Checkmark the following boxes:
- Use settings specified in script for the above option
- Show log after script ends
Execute the script by clicking the
Execute button.
When it finishes running, click the Save button for a copy of the log
Post the log created by the script when you have completed the fix along with a new HJT log
If you have any questions about the use of BFU please click here
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