rikkker

hi canadian02

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

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May i ask why you still have two antivirus programs installed?They can conflict with each other.You should uninstall one so the one that you have left can do it's job properly.

Go Here to see what can happen to your system if you have too many antivirus programs installed.

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Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).

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Please navigate to this folder and delete all files that are found here.You should be left with an empty folder.

C:\Program Files\Norton AntiVirus\Quarantine\

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Delete these files

C:\WINDOWS\system32\.pif
C:\WINDOWS\system32\systemwin32s.exe

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Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:
   • Delete Newsgroup cache
   • Delete Newsgroup Subscriptions
4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.

* CleanUp! will not create any backups!!

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Reboot to normal mode.

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Any problems now?

Please post a fresh Hijack This log so that we can check if your system is clean.

In your next post i will need a fresh log from

1)HijackThis