Please print out or copy this page to
Notepad in order to assist you when carrying out the following instructions.
Please follow
Symantec’s Guide to clean out your Norton quarantine.
Launch
KillBox.exe & select the following
options:
Select all the filenames below & then right-click & select Copy
- C:\WINDOWS\system32\fran-hot.exe
C:\WINDOWS\system32\InstallerV5a.exe
* Go to the File menu, and choose
Paste from Clipboard
* Click the
RED X button.
* Click Yes at the Delete on Reboot prompt.
* Click Yes at the 'Pending Operations prompt'.
Online Scans
Trend Micro™ Anti-Spyware for the Web Utility (by clicking the "Scan and Clean your PC" button).
- Save it to your desktop.
- Double-click the new icon on your desktop (tmas-web-scan.exe)
- It will say "Loading TrendMicro definitions".
- Once the definitions are loaded, the program will appear to close then re-open.
- Click "Start Scan"
- After it's done scanning, click "Scan Results"
- Make sure all items found have a check next to them, then click "Clean Threats Now".
- Click Exit.
Reboot your computer. In place of the TrendMicro icon will be a text file called "
Antispyware.log", please double-click that log and copy the entire contents and paste them here.
I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...
NOT the first...as this will contain what’s left in the system.
How is your system now? Are there any remaining problems?