POADB

Hi and Welcome to TSF!

Please subscribe to this thread to be notified of fixes as soon as they are posted by our Team. To do this, please click the "Thread Tools" button located in the original thread line and selecting "Subscribe to this Thread".

Save the next instructions in notepad, because you also have to work in safe mode without networking support, so this page wouldn't be available then. You should not have any browsers on.

If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are carrying out the procedures below.

It is also important you don't miss a step and perform everything in the right order!!. .

Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running.

• Ad-Aware® SE Personal Edition
  *Note* For Ad-AwareSE also install the VX2 Addon Cleaner To run this tool once Adaware is updated click on Add-ons in the lefthand column. Select VX2 Cleaner V2.0 and click Run Tool. Click "OK" , then, if something is found, click "Clean" as in the directions given. Click "Close", and exit Ad-Aware.
• Spybot Search & Destroy
• CWShredder

Also make sure you are using the the latest version (1.99.1) of HijackThis and it's installed in it's own folder on the root drive. (C:\HJT)

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Enable the viewing of Hidden files

1. From Windows Explorer, go to Tools>Folder Options>View tab.
2. Enable the option for `Show hidden files and folder´
3. Disable the option for `Hide file extensions for known types´
4. Disable the option for `Hide protected operating system files´
5. Click Yes to confirm & then click OK

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Run a scan with HiJackThis & select(tick) the following & click [Fix checked] :

O2 - BHO: Bho - {13CC7F5E-00BA-4056-B355-49FF99D0655A} - C:\WINDOWS\system32\snyqunpy.dll
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Locate and delete the following file(s), if present:

• C:\WINDOWS\system32\snyqunpy.dll

Search and delete via Start > Search:

ALCXMNTR.EXE

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

REBOOT TO NORMAL MODE

Perform an online scan in Internet Explorer with Panda ActiveScan (Found in the top right corner in RED)

1. Click on the Scan your PC button & a 'pop up' window shall appear. * ensure that your pop up blocker doesn't block it
2. Click On 'Scan Now'
3. Enter your e-mail address & click 'Scan Now' ...begins downloading Panda's ActiveX controls.- 8MB
4. Begin the scan by selecting My Computer
   * You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
5. If it finds any malware, it will offer you a report. Click on see report
6. Then click Save report
7. Post the contents of the report in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

In your next post, please include fresh logs from:

1. HiJackThis
2. Online scan

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now