Please print out or copy this page to
Notepad in order to assist you when carrying out the following instructions.
Viewing Hidden Files
Go to
My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the
Hide protected operating system files option.
Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).
Please browse to each of the following folders. After opening the folder press
Ctrl+A. Then press
Delete.
F:\Documents and Settings\UokogSobi\Local Settings\Temp
F:\Program Files\Norton AntiVirus\Quarantine
Then delete the following file
F:\Program Files\Ares\My Shared Folder\norton antivirus 2004 professional + crack.exe
Online Scans
Trend Micro™ Anti-Spyware for the Web Utility (by clicking the "Scan and Clean your PC" button).
- Save it to your desktop.
- Double-click the new icon on your desktop (tmas-web-scan.exe)
- It will say "Loading TrendMicro definitions".
- Once the definitions are loaded, the program will appear to close then re-open.
- Click "Start Scan"
- After it's done scanning, click "Scan Results"
- Make sure all items found have a check next to them, then click "Clean Threats Now".
- Click Exit.
Reboot your computer. In place of the TrendMicro icon will be a text file called "
Antispyware.log", please double-click that log and copy the entire contents and paste them here.
I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...
NOT the first...as this will contain what’s left in the system.
How is your system now? Are there any issues remaining?
In your next post please include:
- Antispyware.log
- A new Hijackthis! Log