Please download
lop.zip
Unzip it to your desktop.
Go into the new lop folder and double-click
lop.bat
It will run and when done a notepad will open, please copy the contents of the Notepad and paste it here.
I have attached a file called
remlop.zip Please unzip it to your Desktop and double click on
remlop.bat to run it. A window should open and close quickly, this is normal.
Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).
Viewing Hidden Files
Go to
My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the
Hide protected operating system files option.
File and Folder Deletions
Delete the following Files indicated in
RED and Folders indicated in
BLUE if they still exist.
c:\docume~1\hikari~1\applic~1\setupr~1 <<<The ~1 mean the first folder alphabetically beginning with that string.
Bias Name.exe <<<Do a search and delete this file. Make sure the boxes are checked to search for hidden files and folders.
Reboot your system in Normal Mode.
Then download
HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at
C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Copy and paste the contents of the logfile here for review. Do not fix anything in HijackThis since they may be harmless.
Make sure to include the System information at the top of the log as well.
In you next post please include:
- Lop.bat log
- Hijackthis log