Please print out or copy this page to
Notepad in order to assist you when carrying out the following instructions.
You are running Hijack This from a temporary directory. It needs to be in a permanent folder. Please go into Windows Explorer, click on C:\ then click on File > New > Folder and call it
HJT , or another name of your choice. The program creates backup files that we may need to use later. If the program is in a Temporary folder, files may be deleted by you or automatically if your system is set to empty temp files.
Special Note:
Microsoft AntiSpyware Program:
Because of recent changes in the way this program now defines and detects spyware/adware, it is no longer recommended as a spyware removal tool. Microsoft has downgraded several adware/spyware programs that it used to detect and remove and now lists them simply as “
Ignore”
These are some of the adware/spyware programs that this program will
NOT prompt you to remove.
Claria,
180Solutions,
WhenU,
New.net, most
WhenU apps,
eZula,
TopText,
Gain/Gator, and
Webhancer. These are all known adware/spyware programs and hijackers. Basically this product can no longer be trusted. We recommend you uninstall it.
Viewing Hidden Files
Go to
My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the
Hide protected operating system files option.
Start HiJackThis & go to Config>Misc.Tools>
Delete a file on reboot- In the popup box that appears, type in C:\WINDOWS\DOWNLOADED PROGRAM FILES\OSDEB.OSD
- Click the Open button.
- Click YES when prompted to restart your computer.
Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).
Add/Remove
Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:
Search 3 Toolbar <<<If present
HijackThis!
Open Hijack This and click on Scan. Check the following entries
(make sure you do not miss any)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS10
O4 - HKLM\..\Run: [AST] C:\WINDOWS\AST
O23 - Service: CWShredder Service - Unknown owner - C:\Documents and Settings\tony\Local Settings\Temporary Internet Files\Content.IE5\EZER6LCV\CWShredder[1].exe (file missing)
Please remember to close all other windows, including browsers then click Fix checked.
File and Folder Deletions
Delete the following Files indicated in
RED and Folders indicated in
BLUE if they still exist.
C:\WINDOWS\BUNDLES
C:\PROGRAM FILES\SEARCH3 TOOLBAR
C:\WINDOWS\SYSTEM32\cache32_dsktptr
C:\WINDOWS\INF\biini.inf
C:\WINDOWS\salm_gdf.dat
C:\WINDOWS\cpblpbc3.log
C:\WINDOWS\inf\flashtlk.inf
C:\WINDOWS\system32\__delete_on_reboot__st3.dll
C:\WINDOWS\__delete_on_reboot__prflbmsgp32.dll
C:\WINDOWS\AST.exe
Tools
Open HijackThis, click Config, then click Misc Tools.
Click "
Open Uninstall Manager"
Click "Save List" (generates
uninstall_list.txt)
Click Save, copy and paste the results in your next post.
Reboot your system in Normal Mode.
Online Scans
Please open IE and go to
Kaspersky WebScanner
Next Click on
Kaspersky Online Scanner
You will be prompted to install an ActiveX component from Kaspersky, Click
Yes.
- The program will launch and then begin downloading the latest definition files:
- Once the files have been downloaded click on NEXT
- Now click on Scan Settings
- In the scan settings make that the following are selected:
- Scan using the following Anti-Virus database:
- Scan Archives
Scan Mail Bases
- Click OK
- Now under select a target to scan:
- This will program will start and scan your system.
- The scan will take a while so be patient and let it run.
- Once the scan is complete it will display if your system has been infected.
- Now click on the Save as Text button:
- Save the file to your desktop.
- Copy and paste that information in your next post.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
In your next post please include:
- Uninstall List
- Kaspersky Log
- A new Hijackthis! Log