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Emmanuel2005 · 11-30-2005, 05:03 AM

Hi

I have been having problems with a virus, which I can't get rid of with my antivirus software. I hope someone here can help. The virus is troj_startpge.fl I use trend micro pc-cillin which detects the virus every time I open Internet Explorer. Even though I then quarantine the virus, it continues to appear. The symptoms are: my Internet Explorer startpage is now blank and "about:blank" appears in the address bar; I get pop-ups; a small blank box appears on my screen when I perform an Internet search; and, various web sites are added to my "favourites".

I would also like to know if it currently safe for me to send e-mails to others.

I hope that you can help. Many thanks.

My hijackthis log is below:

Logfile of HijackThis v1.99.1
Scan saved at 10:56:48 AM, on 11/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\SYSTEM32\SPOOLSV.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\nMtsk.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\iRiver\HSeries\iHPDetect.exe
C:\WINDOWS\SYSTEM32\IPXK.EXE
C:\DOCUME~1\user\LOCALS~1\Temp\B5.tmp.exe
C:\DOCUME~1\user\LOCALS~1\Temp\B7.tmp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\SAGEM\OTEnet-SAGEM Fast 840\dslmon.exe
C:\WINDOWS\ntzu32.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PCCTLCOM.EXE
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TMPROXY.EXE
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\MICROS~2\OFFICE\OUTLOOK.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\Program Files\Netzip Classic\Netzip.exe
C:\DOCUME~1\user\LOCALS~1\Temp\ZIPD\0\0\HIJACK~1.E XE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: Class - {7E519B7D-60F7-36E0-6009-671EAD1F7C44} - C:\WINDOWS\sdksr.dll
O2 - BHO: Class - {849E652D-E279-49D1-44C6-6C7123362280} - C:\WINDOWS\d3sr32.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [nMTaskBarService] nMtsk.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe"
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [iHP-100] C:\Program Files\iRiver\HSeries\iHPDetect.exe
O4 - HKLM\..\Run: [ipxk.exe] C:\WINDOWS\SYSTEM32\IPXK.EXE
O4 - HKLM\..\Run: [B5.tmp] C:\DOCUME~1\user\LOCALS~1\Temp\B5.tmp.exe
O4 - HKLM\..\Run: [B7.tmp] C:\DOCUME~1\user\LOCALS~1\Temp\B7.tmp.exe
O4 - HKLM\..\Run: [SpyFighterMonitor] "C:\Program Files\SpyFighter\SpyFighter.exe" monitor
O4 - HKLM\..\Run: [SpyFighterUpdate] "C:\Program Files\SpyFighter\AutoUpdate.exe" silent
O4 - HKLM\..\Run: [B5.tmp.exe] C:\DOCUME~1\user\LOCALS~1\Temp\B5.tmp.exe
O4 - HKLM\..\Run: [B7.tmp.exe] C:\DOCUME~1\user\LOCALS~1\Temp\B7.tmp.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\OTEnet-SAGEM Fast 840\dslmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1133080125656
O17 - HKLM\System\CCS\Services\Tcpip\..\{1A536D22-B202-438C-A032-408ED32EC59F}: NameServer = 195.170.0.1 195.170.2.2
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Network Security Service (NSS) ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ntzu32.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

11-30-2005, 05:03 AM	#1 (permalink)
Emmanuel2005 Registered User Join Date: Nov 2005 Posts: 15 OS: WinXP	Help - troj_startpge.fl virus! Hi I have been having problems with a virus, which I can't get rid of with my antivirus software. I hope someone here can help. The virus is troj_startpge.fl I use trend micro pc-cillin which detects the virus every time I open Internet Explorer. Even though I then quarantine the virus, it continues to appear. The symptoms are: my Internet Explorer startpage is now blank and "about:blank" appears in the address bar; I get pop-ups; a small blank box appears on my screen when I perform an Internet search; and, various web sites are added to my "favourites". I would also like to know if it currently safe for me to send e-mails to others. I hope that you can help. Many thanks. My hijackthis log is below: Logfile of HijackThis v1.99.1 Scan saved at 10:56:48 AM, on 11/30/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\SYSTEM32\SVCHOST.EXE C:\Program Files\Ahead\InCD\InCDsrv.exe C:\WINDOWS\SYSTEM32\SPOOLSV.EXE C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\RUNDLL32.EXE C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\ALCMTR.EXE C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe C:\Program Files\Ahead\InCD\InCD.exe C:\WINDOWS\nMtsk.exe C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe C:\Program Files\Iomega\AutoDisk\ADUserMon.exe C:\Program Files\Iomega\DriveIcons\ImgIcon.exe C:\Program Files\iRiver\HSeries\iHPDetect.exe C:\WINDOWS\SYSTEM32\IPXK.EXE C:\DOCUME~1\user\LOCALS~1\Temp\B5.tmp.exe C:\DOCUME~1\user\LOCALS~1\Temp\B7.tmp.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe C:\Program Files\SAGEM\OTEnet-SAGEM Fast 840\dslmon.exe C:\WINDOWS\ntzu32.exe C:\PROGRA~1\Iomega\System32\AppServices.exe C:\WINDOWS\system32\nvsvc32.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PCCTLCOM.EXE C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TMPROXY.EXE C:\Program Files\Iomega\AutoDisk\ADService.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe C:\PROGRA~1\MICROS~2\OFFICE\OUTLOOK.EXE C:\WINDOWS\system32\wuauclt.exe C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE C:\Program Files\Netzip Classic\Netzip.exe C:\DOCUME~1\user\LOCALS~1\Temp\ZIPD\0\0\HIJACK~1.E XE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129 R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129 R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ljzuu.dll/sp.html#28129 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer R3 - Default URLSearchHook is missing O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx O2 - BHO: Class - {7E519B7D-60F7-36E0-6009-671EAD1F7C44} - C:\WINDOWS\sdksr.dll O2 - BHO: Class - {849E652D-E279-49D1-44C6-6C7123362280} - C:\WINDOWS\d3sr32.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [nMTaskBarService] nMtsk.exe O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe" O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART O4 - HKLM\..\Run: [iHP-100] C:\Program Files\iRiver\HSeries\iHPDetect.exe O4 - HKLM\..\Run: [ipxk.exe] C:\WINDOWS\SYSTEM32\IPXK.EXE O4 - HKLM\..\Run: [B5.tmp] C:\DOCUME~1\user\LOCALS~1\Temp\B5.tmp.exe O4 - HKLM\..\Run: [B7.tmp] C:\DOCUME~1\user\LOCALS~1\Temp\B7.tmp.exe O4 - HKLM\..\Run: [SpyFighterMonitor] "C:\Program Files\SpyFighter\SpyFighter.exe" monitor O4 - HKLM\..\Run: [SpyFighterUpdate] "C:\Program Files\SpyFighter\AutoUpdate.exe" silent O4 - HKLM\..\Run: [B5.tmp.exe] C:\DOCUME~1\user\LOCALS~1\Temp\B5.tmp.exe O4 - HKLM\..\Run: [B7.tmp.exe] C:\DOCUME~1\user\LOCALS~1\Temp\B7.tmp.exe O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\OTEnet-SAGEM Fast 840\dslmon.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1133080125656 O17 - HKLM\System\CCS\Services\Tcpip\..\{1A536D22-B202-438C-A032-408ED32EC59F}: NameServer = 195.170.0.1 195.170.2.2 O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O23 - Service: Network Security Service (NSS) ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ntzu32.exe O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe