POADB

Hi and Welcome to TSF!

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Save the next instructions in notepad, because you also have to work in safe mode without networking support, so this page wouldn't be available then. You should not have any browsers on.

If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are carrying out the procedures below.

It is also important you don't miss a step and perform everything in the right order!!. .

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Please download these additional files/programs. Do not run them unless instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.

Please download AproposFix from here: http://swandog46.geekstogo.com/aproposfix.exe
Save it to your desktop but do NOT run it yet.

Please download CleanUp! (Alternate Link if main link don't work - http://www.greyknight17.com/spy/CleanUp.exe ) and install it. Do not run it yet!

Download Ewido Security Suite - Install & Update it's database but do not run it yet.

Unplug your computer from the Internet when you have finished downloading

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Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
  [X]Scan local drives for temporary files (Please uncheck this option)
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program. Reboot/logoff when prompted.

WARNING - CleanUp! will delete all files and folders contained within Temporary Directories. If you knowingly have items you would like to keep stored in these locations, Move them now!!!

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REBOOT TO SAFE MODE

1. Restart the computer. The computer begins processing a set of instructions known as BIOS.
2. As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard.
3. Continue to do so until the 'Windows Advanced Options' menu appears.
4. Using the arrow keys on the keyboard, scroll to and select the menu item - Safe Mode.

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Enable the viewing of Hidden files

1. From Windows Explorer, go to Tools>Folder Options>View tab.
2. Enable the option for `Show hidden files and folder´
3. Disable the option for `Hide file extensions for known types´
4. Disable the option for `Hide protected operating system files´
5. Click Yes to confirm & then click OK

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Double-click aproposfix.exe and unzip it to the desktop.
Open the aproposfix folder on your desktop and run RunThis.bat. Follow the prompts.

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Uninstall the following programs, if present, using Control Panel > Add/Remove Programs :

• SideStep
  ISTsvc

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Run a scan with HiJackThis & select(tick) the following & click [Fix checked] :

O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINDOWS\Downloaded Program Files\SbCIe02a.dll
O4 - HKLM\..\Run: [Codrxfg] C:\Program Files\Rggue\Nwbi.exe
O4 - HKLM\..\Run: [Á³#*L"h'þ9Óœð3rÅWC:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\vqbvkinh.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe02a.dll

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Locate and delete the following folder(s), if present:

• C:\Program Files\Rggue
  C:\Program Files\ISTsvc

Locate and delete the following file(s), if present:

• C:\WINDOWS\Downloaded Program Files\SbCIe02a.dll
  C:\WINDOWS\vqbvkinh.exe

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** Please disable all other antivirus programs before proceeding.**

Run Ewido:

• Click Scanner
• Click Complete System Scan to begin scanning.
• Click OK when prompted to clean files
• With the first file it prompts to clean, select the option - "Perform action on all infections" - & choose clean and click OK
• Once finished, click the Save report button
• Save the report to your desktop

Close Ewido
* Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.

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Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Press the CleanUp! button to start the program. Reboot/logoff when prompted.

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REBOOT TO NORMAL MODE

Perform an online scan in Internet Explorer with Panda ActiveScan (Found in the top right corner in RED)

1. Click on the Scan your PC button & a 'pop up' window shall appear. * ensure that your pop up blocker doesn't block it
2. Click On 'Scan Now'
3. Enter your e-mail address & click 'Scan Now' ...begins downloading Panda's ActiveX controls.- 8MB
4. Begin the scan by selecting My Computer
   * You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
5. If it finds any malware, it will offer you a report. Click on see report
6. Then click Save report
7. Post the contents of the report in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

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In your next post, please include fresh logs from:

1. HiJackThis
2. Ewido results
3. Online scan
4. the log.txt file in the aproposfix folder.

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now