Tech Support Forum - View Single Post - Portable media device not recognized in XP

kalisto01 · 11-13-2005, 07:05 PM

I recently purchased the Samsung YH-999 portable media player and for the past two weeks i simply cannot make it be recognized by windows.I followed the instructions as described in the manual for the player install and wmp10. The unit charges and powers on and i can see the various menus as well as see the drive capacity. It doesn't show up in My computer and Media player 10 doesn't see it also.I checked various forums to find a solution and tried the solutions mentionned and still no change. I always have to tell windows what kind of device i'm installing. In Device manager it shows up as MTP device and the properties tab tell me that the device is working properly. I tried the registry fix of the Enum hive and giving permissions to read acces to the Everyone group. I also tried the sc stop and start umwdf in the run window. In the control panel under the portable media tab my compact flash card is seen in there and Media player recognize it .Thinking that something might interfering with the install of the unit i re-formated the windows partition (not quick format) and re-installed windows. At that moment there was nothing else installed and all USB devices were unplugged. I tried then to install it and still no result. I then added SP 1 and tried it and again no success. After that i installed SP 2 and tried again . The result was the same again.I also tried on my laptop to see if it would work but that was also a dead end. I'm running out of ideas on how to fix this problem. From what i've seen elswhere it seems that these kind of players are kind of hit or miss situations. They can work on one computer and on the next one they absolutely refuse to work. I've read similar stories about problems with players from Creative and IRiver regardless of them being media players or Mp3 players . Any help on this problem would be greatly appreciated because the player was bought used on Ebay and i cannot return it to Samsung. As mentionned above the unit powers on and seems to function properly and from what i've read elsewhere i'm not the only one with this problem. Thanks.

11-13-2005, 07:05 PM	#1 (permalink)
kalisto01 Registered User Join Date: Nov 2005 Posts: 5 OS: XP	Portable media device not recognized in XP I recently purchased the Samsung YH-999 portable media player and for the past two weeks i simply cannot make it be recognized by windows.I followed the instructions as described in the manual for the player install and wmp10. The unit charges and powers on and i can see the various menus as well as see the drive capacity. It doesn't show up in My computer and Media player 10 doesn't see it also.I checked various forums to find a solution and tried the solutions mentionned and still no change. I always have to tell windows what kind of device i'm installing. In Device manager it shows up as MTP device and the properties tab tell me that the device is working properly. I tried the registry fix of the Enum hive and giving permissions to read acces to the Everyone group. I also tried the sc stop and start umwdf in the run window. In the control panel under the portable media tab my compact flash card is seen in there and Media player recognize it .Thinking that something might interfering with the install of the unit i re-formated the windows partition (not quick format) and re-installed windows. At that moment there was nothing else installed and all USB devices were unplugged. I tried then to install it and still no result. I then added SP 1 and tried it and again no success. After that i installed SP 2 and tried again . The result was the same again.I also tried on my laptop to see if it would work but that was also a dead end. I'm running out of ideas on how to fix this problem. From what i've seen elswhere it seems that these kind of players are kind of hit or miss situations. They can work on one computer and on the next one they absolutely refuse to work. I've read similar stories about problems with players from Creative and IRiver regardless of them being media players or Mp3 players . Any help on this problem would be greatly appreciated because the player was bought used on Ebay and i cannot return it to Samsung. As mentionned above the unit powers on and seems to function properly and from what i've read elsewhere i'm not the only one with this problem. Thanks.