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Old 10-27-2005, 10:37 AM   #13 (permalink)
Chevy
Semi-Retired Manager, Microsoft Support
 
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Join Date: Jul 2003
Location: Notlob
Posts: 5,188
OS: Vista Ultimate

My System

Quote:
Originally Posted by whosdat
so chevy, how much would this "freebe be worth" at my neighbors. situation:
dell dimension 2250 or some thing
under-warrantee dell sends tech, or they bring it, kind of evasive, he installs a new hard drive
tech runs the xp disk and bolts - dell says warrantee is now over..60 minutes on the dell support proved fruitless with my neighbor, says dell hung up on them..
people use it for a day without any antivirus and kablam, no internet, video resolution 16 bits, pop ups, ect.

i go over, the good guy that i am..
wow, what a mess...conflicts, no drivers were installed,I finally got the video useable. windows isnt not seeing the wireless ethernet, grrrr.
finally got that working after removing items.. blah blah blah
now there isnt any virus or spyware protection on this beast..tick tock..dinners getting cold
put on adaware and ewido ..ran housecall. did a hyjack-0---- over 100 viruses and over 100 spyware infections

3 hours later -"this computer is clean"...[ poltergiest ]--"thanks..bye"

GRRRRR

At their house - $85/hr plus tax ... $277.95

At my shop - $119.95 (spyware cleanup) ... $65 (rework Dell tech's mess) ... plus tax ... $201.60

OR

I charge $65 ... call Dell myself (with the customer at my shop) and bad mouth them into sending the tech back out to do the job right ... I have had some success in doing this ...
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Last edited by Chevy : 10-27-2005 at 10:38 AM.
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