Originally Posted by ronsena

Ok having unscrewed the security screw, you pressed the button and the handle pops out. give it a firm tug and it should come out. If not then possibly part of the case cover has bent or warped.

If it is new and under warranty ai would say contact tech support.

If it is not under warranty, then you can try something yourself if you are mechanically inclined.. If not, then i sugggest taking to someone who knows laptops