Marissa,
Just a bit more to do & we shall be clean.
Please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.
- Tick - Show hidden files and folder
- Untick - Hide file extensions for known types
- Untick - Hide protected operating system files
Click Yes to confirm & then click OK
Locate and delete the following folders, if present:
- C:\PROGRAM FILES\AutoUpdate
C:\WINDOWS\SYSTEM32\cache32dsrf4535dfs
C:\WINDOWS\SYSTEM32\nsvsvc
C:\Documents and Settings\Marissa Chloe\Favorites\1111
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\nsv
Please let me know if you still have any other issues with your computer.
__________________
Question - what have you done for the community today?