sUBs

Hello and Welcome

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With regards to your keyboard issues, have you made any recent changes to your Regional & Language Options settings?

Please go to Control Panel > Regional & Language Options.
Under the Languages tab, select the details button.
Under settings, scroll down & ensure that you're using the US keyboard settings.


This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.


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Click Start->Run - type SERVICES.MSC & then click on the OK button

1. Locate the service - NetDDE Server (NetDDEsrv)
2. Double-click on it to open the Properties dialog.
   • Under the General tab, note down the name of "Service name". We shall need it later.
   • Stop the service by using the Stop button.
   • Change the Startup type to Disabled & then click on the OK button
3. Then start HiJackThis & go to Config>Misc.Tools...> Delete an NT service...
4. In the popup box that appears, type in "Service name" & then click on the OK button

Answer NO if prompted to restart your computer

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With HiJackThis & place a check next to these items and select "Fix checked":

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O23 - Service: NetDDE Server (NetDDEsrv) - Unknown owner - C:\WINDOWS\System32\netddesrv.exe


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Start HiJackThis & go to Config>Misc.Tools> Delete a file on reboot...

1. In the popup box that appears, type in C:\WINDOWS\System32\netddesrv.exe
2. Click the Open button.
3. Click YES when prompted to restart your computer.

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After you have rebooted, go to Start> Run - type cleanmgr (this starts Windows DiskCleanup)

1. Select Drive C: & click the 'OK' button
2. Select the following options:
   • Temporary Internet Files
   • Recycle Bin
   • Temporary Files
3. Click the 'OK' button

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Perform an online scan with Internet Explorer at one of the following sites:

• Panda ActiveScan
  
  
• Kaspersky Web Scanner

Take note the names and locations of any file it detects but fails to clean.
* Turn off the real time scanner of any existing antivirus program while performing the online scan


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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).

• Double-click the tmas-web-scan.exe icon
• It will say "Loading TrendMicro definitions".
• Click "Start Scan"

After it's done scanning, click "Scan Results"

• Make sure all items found have a check next to them, then click "Clean Threats Now".
• Click Exit.

Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system.

In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.


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In your next post, please include fresh logs from:

1. HiJackThis
2. Online scan
3. Antispyware.log

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now