Tech Support Forum - View Single Post - Super Sheroes got computer bugs, calling for backup! thanx

sUBs · 10-14-2005, 01:17 PM

Hello and Welcome to TSF!

SuperBry isn't around. I hope you dont mind if this cartoon helps you out.

Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.

Before proceeding any further, please create a new directory - C:\PROGRAM FILES\HIJACKTHIS\
Re-locate your HijackThis files to the new directory

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While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean.

Open Spybot Search & Destroy.
In the Mode menu click "Advanced mode" if not already selected.
Choose [Yes] at the Warning prompt.
Expand the [Tools] menu.
Click [Resident].
Uncheck the Resident "TeaTimer" (Protection of overall system settings) active. box.
In the File menu click [Exit] to exit Spybot Search & Destroy.

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Please download these additional files/programs. Do not run them untill instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.

CleanUp! - Install.

Ewido Security Suite

Install Ewido Security Suite
When installing, under "Additional Options" uncheck..
- Install background guard
- Install scan via context menu
Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

On the left hand side of the main screen click update.
Then click on Start Update.

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.

Download Lavasoft's Ad-Aware & it's recently updated plug-in - VX2 Cleaner

Install both using the default options & then update Ad-Aware with the latest definitions.
Click on Add-ons in the lefthand column & select - VX2 Cleaner V2.0
Click Run Tool >> "OK"
If something is found, click "Clean" as in the directions given.
Click "Close", and exit Ad-Aware.

'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING

This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.

IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Next, please reboot your computer in SafeMode by doing the following:

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.

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Run a scan with HiJackThis & select/tick the following & click "Fix checked" :

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
F2 - REG:system.ini: Shell=Explorer.exe C:\WINNT\Nail.exe
O4 - HKLM\..\Run: [Dinst] C:\WINNT\dinst.exe

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.

Tick - Show hidden files and folder
Untick - Hide file extensions for known types
Untick - Hide protected operating system files

Click Yes to confirm & then click OK

Locate and delete the following files:

C:\WINNT\Nail.exe
C:\WINNT\dinst.exe

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Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:

Delete Newsgroup cache

Delete Newsgroup Subscriptions

Scan local drives for temporary files

4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Run Ewido with it's updated definitions:(...it's important that all windows must be closed)

Click Scanner
Click Complete System Scan to begin scanning.
Click OK when prompted to clean files

With the first file it prompts to clean, select the option:

"Perform action on all infections"
.Choose clean and click OK.

Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

REBOOT TO NORMAL MODE

Perform an online scan with Internet Explorer with Panda ActiveScan

Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Click Scan Now
Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

If it finds any malware, it will offer you a report.
Click on see report. Then click Save report

Post the contents of the report in your next reply

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).

Double-click the tmas-web-scan.exe icon
It will say "Loading TrendMicro definitions".
Click "Start Scan"

After it's done scanning, click "Scan Results"

Make sure all items found have a check next to them, then click "Clean Threats Now".
Click Exit.

Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system.

In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

In your next post, please include fresh logs from:

HiJackThis log

Online Scan

Ewido

Trend's Antispyware log

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now

10-14-2005, 01:17 PM	#2 (permalink)
sUBs Asst Manager Security, Expert Analyst, Moderator, Security Team; Rangemaster, Moderator, TSF Academy Join Date: May 2005 Posts: 24,480 OS: N/A	Hello and Welcome to TSF! SuperBry isn't around. I hope you dont mind if this cartoon helps you out. Please subscribe to this thread to get immediate notification of fixes as soon as they are posted. Before proceeding any further, please create a new directory - C:\PROGRAM FILES\HIJACKTHIS\ Re-locate your HijackThis files to the new directory * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things. Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean. Open Spybot Search & Destroy. In the Mode menu click "Advanced mode" if not already selected. Choose [Yes] at the Warning prompt. Expand the [Tools] menu. Click [Resident]. Uncheck the Resident "TeaTimer" (Protection of overall system settings) active. box. In the File menu click [Exit] to exit Spybot Search & Destroy. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Please download these additional files/programs. Do not run them untill instructed to do so. Unless otherwise stated, they should be stored in same directory as the HiJackThis program. CleanUp! - Install. Ewido Security Suite Install Ewido Security Suite When installing, under "Additional Options" uncheck.. Install background guard Install scan via context menu Double-click the icon on Desktop to launch Ewido You will need to update Ewido to the latest definition files. On the left hand side of the main screen click update. Then click on Start Update. The update will start and a progress bar will show the updates being installed. If you are having problems with the updater, you can use this link to manually update Ewido When you have finished updating, EXIT Ewido. Download Lavasoft's Ad-Aware & it's recently updated plug-in - VX2 Cleaner Install both using the default options & then update Ad-Aware with the latest definitions. Click on Add-ons in the lefthand column & select - VX2 Cleaner V2.0 Click Run Tool >> "OK" If something is found, click "Clean" as in the directions given. Click "Close", and exit Ad-Aware. 'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise. If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below. IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Next, please reboot your computer in SafeMode by doing the following: 1. Restart your computer 2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8. 3. Instead of Windows loading as normal, a menu should appear 4. Select the first option, to run Windows in Safe Mode. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Run a scan with HiJackThis & select/tick the following & click "Fix checked" : R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file) F2 - REG:system.ini: Shell=Explorer.exe C:\WINNT\Nail.exe O4 - HKLM\..\Run: [Dinst] C:\WINNT\dinst.exe * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * If you have not done so already, please enable the viewing of Hidden files From Windows Explorer, go to Tools>Folder Options> View tab. Tick - Show hidden files and folder Untick - Hide file extensions for known types Untick - Hide protected operating system files Click Yes to confirm & then click OK Locate and delete the following files: C:\WINNT\Nail.exe C:\WINNT\dinst.exe * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Run Cleanup! using the following configuration: 1. Click Options... 2. Set the slider to Standard CleanUp! 3. Uncheck the following: Delete Newsgroup cache Delete Newsgroup Subscriptions Scan local drives for temporary files 4. Click OK 5. Press the CleanUp! button to start the program. Reboot/logoff when prompted. * CleanUp! will not create any backups!! * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Run Ewido with it's updated definitions:(...it's important that all windows must be closed) Click Scanner Click Complete System Scan to begin scanning. Click OK when prompted to clean files With the first file it prompts to clean, select the option: "Perform action on all infections" .Choose clean and click OK. Once finished, click the Save report button & save the report to your desktop ** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * REBOOT TO NORMAL MODE Perform an online scan with Internet Explorer with Panda ActiveScan Click Scan your PC & a 'pop up' window shall appear. ensure that your pop up blocker doesn't block it Click Scan Now* Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls Begin the scan by selecting My Computer If it finds any malware, it will offer you a report. Click on see report. Then click Save report Post the contents of the report in your next reply You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report. Turn off the real time scanner of any existing antivirus program while performing the online scan * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button). Double-click the tmas-web-scan.exe icon It will say "Loading TrendMicro definitions". Click "Start Scan" After it's done scanning, click "Scan Results" Make sure all items found have a check next to them, then click "Clean Threats Now". Click Exit. Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system. In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * In your next post, please include fresh logs from: HiJackThis log Online Scan Ewido Trend's Antispyware log Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now __________________ Question - what have you done for the community today? Last edited by sUBs; 10-14-2005 at 01:23 PM.