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Old 10-14-2005, 01:09 AM   #13 (permalink)
POADB
Moderator, Microsoft Support
 
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Join Date: Jul 2004
Location: United Kingdom
Posts: 6,482
OS: XP SP2


Download Ewido Security Suite - Install & Update it's database but do not run it yet.

Please download CleanUp! (Alternate Link if main link don't work - http://www.greyknight17.com/spy/CleanUp.exe ) and install it. Do not run it yet!

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Clear Java Cache
  1. Click Start >Settings>Control Panel
  2. Click the Java Plugin Icon
  3. Click the Cache tab
  4. Click the Clear button and click OK to confirm
Note: Please repeat this procedure for each "Java Plugin" button in your Control Panel

Follow the instructions outlined here to clear Sun Java's cache.

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You re-installed XP?? What kinda things started happening?

Create a new System Restore point
  • click Start >> Run - type SYSDM.CPL & press Enter
  • select the System Restore Tab
  • tick on the checkbox - "Turn off System Restore on all drives"
  • click Apply
  • then untick the same checkbox & click OK

This will flush out the viruses living in your System Restore Points.

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Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
    [X]Scan local drives for temporary files (Please uncheck this option)
  • Cleanup! All Users
Click OK
Press the CleanUp! button to start the program. Reboot/logoff when prompted.

WARNING - CleanUp! will delete all files and folders contained within Temporary Directories. If you knowingly have items you would like to keep stored in these locations, Move them now!!!

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REBOOT TO SAFE MODE
  1. Restart the computer. The computer begins processing a set of instructions known as BIOS.
  2. As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard.
  3. Continue to do so until the 'Windows Advanced Options' menu appears.
  4. Using the arrow keys on the keyboard, scroll to and select the menu item - Safe Mode.

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** Please disable all other antivirus programs before proceeding.**

Run Ewido:
  • Click Scanner
  • Click Complete System Scan to begin scanning.
  • Click OK when prompted to clean files
  • With the first file it prompts to clean, select the option - "Perform action on all infections" - & choose clean and click OK
  • Once finished, click the Save report button
  • Save the report to your desktop
Close Ewido
* Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.

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Reboot to Normal Mode and supply me with the results from Ewido.
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