$327, you got a deal!
Yeah, I have a CD with some of the most popular freeware. I coded a nice menu system to autorun and install the apps. If you want to be even slicker, get some business size CD's and you can put it on that with your number and info.
Of course you have to look out for spyware in some of it though. I especially like Avast Home Edition and Lavasoft AdAware. Avast is probably the best anti-virus I've used and has really kept many of my customers from getting re-infected. As you've probably learned already 75% of non-biz repairs ends up being malware related. I had a system here the other day that was so infected it wouldn't even let XP boot all the way. I couldn't even fix the things from a PE boot.
Have you tried PE yet? It's a life saver many times.
Another thing I do is make a driver CD. Sooooo many people lose the original discs. I put all the drivers on a CD and give it to them. I also zip them all up under CUSTOMER#.ZIP files and store it on their system somewhere hidden. Along with a copy for me just in case I need them again.
You're welcome to any ideas I put up. What do I look like Micro$oft?
I'm in the Buffalo area. Cool we don't step on each other.