tetonbob

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {63181BB0-FEAD-277D-2CC4-CAF7A0CCE681} - C:\WINDOWS\mfctn.dll (file missing)
O2 - BHO: Class - {DDDF9214-0C39-2401-5681-788C67AD3397} - C:\WINDOWS\system32\netxb32.dll (file missing)
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\system32\hookdump.exe


Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\mfctn.dll
C:\WINDOWS\system32\netxb32.dll
C:\WINDOWS\system32\hookdump.exe

Restart in normal mode.

Download Trend Micro™ Anti-Spyware for the Web Utility (by clicking the "Scan and Clean your PC" button).

• Save it to your desktop.
• Double-click the new icon on your desktop (tmas-web-scan.exe)
• It will say "Loading TrendMicro definitions".
• Once the definitions are loaded, the program will appear to close then re-open.
• Click "Start Scan"
• After it's done scanning, click "Scan Results"
• Make sure all items found have a check next to them, then click "Clean Threats Now".
• Click Exit.

Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.

I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system.

Perform an online scan with Internet Explorer with Panda ActiveScan - requires Internet Explorer

1. Click on the Scan your PC button & a 'pop up' window shall appear. * ensure that your pop up blocker doesn't block it
2. Click On 'Scan Now'
3. Enter your e-mail address & click 'Scan Now' ...begins downloading Panda's ActiveX controls.- 8MB
4. Begin the scan by selecting My Computer
   * You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
5. If it finds any malware, it will offer you a report. Click on see report
6. Then click Save report
7. Post the contents of the report in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

Run a new HijackThis scan. Save the log file and post it here.

NOTE:

MicroSoft AntiSpyware Program:

Because of recent changes in the way this program now defines and detects spyware/adware it is no longer recommend as a spyware removal tool. Microsoft as downgraded several adware/spyware programs that it used to detect and remove and now lists them simply as “Ignore”

These are some of the adware/spyware programs that this program will NOT prompt you to remove. Claria, 180Solutions, WhenU, New.net, most WhenU apps, eZula,TopText, Gain/Gator, and Webhancer. These are all known adware/spyware programs and hijackers. Basically this product can no longer be trusted!! I recommend you remove it

Here are some other tools which will do the job quite well:

AdawareSE (free)
Spybot Search and Destroy (Teatimer Enabled) (free)
IESpy-Ad (free)
SpywareBlaster (free)
WinPatrol (free)
CounterSpy (free trial).