Hello and Welcome to TSF!
Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.
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Please download these additional files/programs. Do not run them untill instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.
CleanUp! - Install.
Ewido Security Suite- Install Ewido Security Suite
- When installing, under "Additional Options" uncheck..
- Install background guard
- Install scan via context menu
- Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
- On the left hand side of the main screen click update.
- Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to
manually update Ewido
When you have finished updating,
EXIT Ewido.
WinPfind.zip
TrackQoo.zip
'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING
This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.
If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
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Start HiJackThis & go to Config>Misc.Tools>
Delete a file on reboot... - In the popup box that appears, type in C:\WINDOWS\system32\YEDIEx.exe
- Click the Open button.
- Click YES when prompted to restart your computer.
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Next, please reboot your computer in
SafeMode by doing the following:
1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.
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Click Start->Run - type
SERVICES.MSC & then click on the OK button
- Locate the service - YEDIEx
- Double-click on it to open the Properties dialog.
- Stop the service by using the Stop button.
- Change the Startup type to Disabled & then click on the OK button
Then start HiJackThis & go to Config>Misc.Tools...>
Delete an NT service...- In the popup box that appears, type in YEDIEx & then click on the OK button
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Run
Cleanup! using the following configuration:
1. Click Options...
2. Set the slider to
Standard CleanUp!
3. Uncheck the following:
- Delete Newsgroup cache
- Delete Newsgroup Subscriptions
- Scan local drives for temporary files
4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!
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Run
Ewido with it's updated definitions:(...it's important that all windows must be closed)
- Click Scanner
- Click Complete System Scan to begin scanning.
- Click OK when prompted to clean files
With the first file it prompts to clean, select the option:
- "Perform action on all infections"
- .Choose clean and click OK.
Once finished, click the
Save report button & save the report to your desktop
** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.
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Double-click
WinPFind.zip & extract the contents to a new folder at Drive C.
1. From within that folder, double click
WinPFind.exe
2. Click Start Scan
3. Once the Scan is complete, it will create a report in a text file
4. Go to the WinPFind folder & locate
WinPFind.txt
5. Post the results in your next reply!
** This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.
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REBOOT TO NORMAL MODE
Perform an online scan with Internet Explorer with
Panda ActiveScan- Click [Scan your PC] & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
- Click [Scan Now]
- Enter your e-mail address & click [Scan Now] ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting
My Computer- If it finds any malware, it will offer you a report.
- Click on see report. Then click Save report
Post the contents of the report in your next reply
*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan
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Extract the contents of
TrackQoo.zip & double-click on
TrackQoo1.vbs. Wait a few seconds and a notepad page will pop up, Copy & Paste those results in your next reply.
* If your Antivirus has Script Blocking, you will get a Pop Up Windows asking you what to do. Allow this Entire Script to Run, its harmless!
In your next post, please include fresh logs from:
- HiJackThis log
- Online Scan
- Ewido
- WinPfind
- TrackQoo1.vbs
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now