Hi and Welcome to TSF
Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running.
Also make sure you are using the the latest version (1.99.1) of
HijackThis and it's installed in it's own folder on the root drive.
(C:\HJT)
Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing/visible.
Please make sure system restore is enabled by right clicking on My Computer and go to Properties->System Restore and check the box for Turn OFF System Restore and make sure it’s
NOT checked. We want system restore
ON and monitoring your current hard drive. Once your clean we will turn this off and then back on to remove the infection from the restore folder and create a clean restore point.
Download
KillBox http://www.bleepingcomputer.com/file...re/KillBox.zip
Download, install, and update
Ewido Security Suite- Install ewido security suite
- Launch ewido, there should be a big E icon on your desktop, double-click it.
- The program will prompt you to update click the OK button
- The program will now go to the main screen
You will need to update ewido to the latest definition files.
- On the left hand side of the main screen click update
- Click on Start
The update will start and a progress bar will show the updates being installed.
After the updates are installed, exit Ewido
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers.
Run Ewido:
- Click [Scanner]
- Click [Complete System Scan] to begin scanning.
- Click [OK] when prompted to clean files
- With the first file it prompts to clean, select the option - "Perform action on all infections" - & choose clean and click [OK].
- Once finished, click the [Save report] button
- Save the report to your desktop
Close Ewido
Run KILL box. Paste the following locations into KILL BOX one at a time. Checkmark the box that says
"Delete on Reboot" and checkmark the box
"Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say
YES and when the next box opens prompting you to reboot now...click
NO...and proceed with the next file. Once you get to the last one click
YES and it will reboot.
C:\WINDOWS\update-sp2.html
C:\WINDOWS\netinfo.exe
C:\WINDOWS\symantec.css
C:\WINDOWS\system32\i
C:\WINDOWS\system32\orans.sys
Once you reboot....
Open
Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "
Options..."
*Move the arrow down to "
Custom CleanUp!"
*Put a check next to the following:
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files
[X]Scan local drives for temporary files (Please uncheck this option)
- Cleanup! All Users
Click
OK
Press the
CleanUp! button to start the program. Reboot/logoff when prompted.
Then run another Panda scan and post it's log along with that Ewido log.
*Note*
MicroSoft AntiSpyware Program:
Because of recent changes in the way this program now defines and detects spyware/adware it is no longer recommend as a spyware removal tool. Microsoft has downgraded several adware/spyware programs that it used to detect and remove and now lists them simply as
“Ignore”
These are some of the adware/spyware programs that this program will
NOT prompt you to remove.
Claria,
180Solutions,
WhenU,
New.net, most
WhenU apps,
eZula,
TopText,
Gain/Gator, and
Webhancer. These are all known adware/spyware programs and hijackers. Basically this product can no longer be trusted!! I recommend you remove it. You will be given advice on replacement products once this fix is complete.