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Hello Kimberley,

How's life in the mobile world? Welcome to TSF!

Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.

I notice that you have two anti-virus programs on your machine. That's not a good idea!!
Alike firewalls, anti-virus programs have conflicts co-existing with each other & may produce undesirable results. Please uninstall one of them.


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Before proceeding, please create a new directory - C:\PROGRAM FILES\HIJACKTHIS\
Re-locate your HijackThis files to the new directory


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Please download these additional files/programs. Do not run them until instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.

CleanUp.exe - Install.

LSPFix.exe


'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING


This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.


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Uninstall the following programs, if present, using Control Panel->Add/Remove Programs:

• Quick Search
  NaviSearch
  NavExcel Search Toolbar
  NewDotNet
  Download Accelerator

If you cannot find an entry for NewDotNet, go here and follow Procedure 4: http://www.newdotnet.com/removal.html

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CLOSE ALL OTHER PROGRAMS & ALL OPENED WINDOWS


Run a scan with HiJackThis & select/tick the following & click "Fix checked" :

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.winzip.com/
O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet6_38.dll
O2 - BHO: QuickSearch SearchBar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar3_28.dll (file missing)
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O3 - Toolbar: QuickSearch SearchBar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar3_28.dll (file missing)
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [navapp] C:\Program Files\NavExcel\NavHelper\v2.0.4d\navapp.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm


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Whilst running Hijackthis, verify if these entries still exist:
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net

If they exist, we would be required to run LSPFix.exe

Instructions for using LSPFix

1. Double click on LSPFix.exe to run it.
2. Once running, you will be required to tick the disclaimer - "I know what I'm doing".
3. You'll find a windows with 2 panes.
   In the left pane which is labeled 'Keep', select all instances of this file:
   • newdotnet.dll
4. Then click on the arrow pointing to the right, >>.
   This will move the entry to the right pane labeled 'Remove'
5. Click the Finish button to complete the fix.

Only entries similar to newdotnet.dll need to be removed. If you see any other entries in the right pane, move them back to the "Keep" pane & post the filenames to inform me.


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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.

• Enable - Show hidden files and folder
• Disable - Hide file extensions for known types
• Disable - Hide protected operating system files

Click Yes to confirm & then click OK

Locate and delete the following folders, if present:

• C:\Program Files\QuickSearch\
  C:\Program Files\NaviSearch\
  C:\Program Files\NavExcel\
  C:\Program Files\DAP\
  C:\Program Files\NewDotNet\

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Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:

• Delete Newsgroup cache
• Delete Newsgroup Subscriptions
• Scan local drives for temporary files

4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!


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Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click [Scan your PC] & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
2. Click [Scan Now]
3. Enter your e-mail address & click [Scan Now] ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Click on see report. Then click Save report

Post the contents of the report in your next reply

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan


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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).

• Double-click the tmas-web-scan.exe icon
• It will say "Loading TrendMicro definitions".
• Click "Start Scan"

After it's done scanning, click "Scan Results"

• Make sure all items found have a check next to them, then click "Clean Threats Now".
• Click Exit.

Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system.

In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.


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In your next post, please include fresh logs from:

1. HiJackThis
2. Online scan
3. Antispyware.log

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now