Hi and Welcome to TSF
Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running.
Also make sure you are using the the latest version (1.99.1) of
HijackThis and it's installed in it's own folder on the root drive.
(C:\HJT)
Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing/visible.
Please make sure system restore is enabled by right clicking on My Computer and go to Properties->System Restore and check the box for Turn OFF System Restore and make sure it’s
NOT checked. We want system restore
ON and monitoring your current hard drive. Once your clean we will turn this off and then back on to remove the infection from the restore folder and create a clean restore point.
Download and install
CleanUp! but
do not run it yet.
*NOTE* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups.
Download, install, and update
Ewido Security Suite- Install ewido security suite
- Launch ewido, there should be a big E icon on your desktop, double-click it.
- The program will prompt you to update click the OK button
- The program will now go to the main screen
You will need to update ewido to the latest definition files.
- On the left hand side of the main screen click update
- Click on Start
The update will start and a progress bar will show the updates being installed.
After the updates are installed, exit Ewido
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers.
Go to Start->Run and type
Services.msc then hit Ok
Scroll down and find the service called:
Power Manager (PowerManager)
When you find it, double-click on it. In the next window that opens, click the
Stop button, then click on properties and under the General Tab, change the Startup Type to
Disabled. Now hit Apply and then Ok and close any open windows.
Check and fix the following in HijackThis if they still exist (make sure you do not miss an entry)
O23 - Service: Power Manager (PowerManager) - Unknown owner - C:\WINDOWS\svchost.exe
C:\WINDOWS\
svchost.exe <--delete that file.
Run Ewido:
- Click [Scanner]
- Click [Complete System Scan] to begin scanning.
- Click [OK] when prompted to clean files
- With the first file it prompts to clean, select the option - "Perform action on all infections" - & choose clean and click [OK].
- Once finished, click the [Save report] button
- Save the report to your desktop
Close Ewido
Open
Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "
Options..."
*Move the arrow down to "
Custom CleanUp!"
*Put a check next to the following:
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files
[X]Scan local drives for temporary files (Please uncheck this option)
- Cleanup! All Users
Click
OK
Press the
CleanUp! button to start the program. Reboot/logoff when prompted
Once back to normal mode...
Please run an online scan at
http://www.pandasoftware.com/actives..._principal.htm
Once it has finished save the activescan log. Then post that log in your next post along with the Ewido log, hijackthis log, and the log from the following tool.
Download
Silent runners.Vbs http://www.silentrunners.org/
1. Make sure you have any script blocking software disabled
2. Run the program. It will take a few minutes to complete.
3. Once complete it will produce a log named “StartupPrograms” with Your user and date in the filename. Open that txt file and posts it contents in your next post.
So I need..
Hijackthis log
Ewido log
Panda scan log
Silentrunners log