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**mamadawn** · 07-27-2005, 07:56 AM

The IE that I downloaded was from microsoft.com and I zipped it so it could fit on a disk.

I found a computer in the office running windows 2000 and the same version of IE that I was. I copied the file and then placed it in the specified folder C:\winnt\system32\dllcache\. Then I went ot locate the wininet.dll file within the system 32 folder and I did not have one. So I put a copy of the one from work in that folder as stated. I restarted and tried to access the internet but this time I didn't have a dial tone from the modem. I tried to open the Cleanup! program and that was properly working. I also tried running the IE setup which was also working but it told me that I already had the most current version loaded. So I ended the setup.

I went to find modem helper and I no longer had that program. So I'm going to try looking for it today online to bring home. In the deivce manager under modems HFC 56K PCI modem is listed. When I look at the properties of that device it states that the device is working properly.

I went through the troubleshoot helper within the device manager and it suggest to contact the manufacturer to see if I have the most current .inf file. Mine is date 7/11/04. I believe the manufacturer is Conexant file version 2.1.2.160.006

There are a couple variables going on that may have affected this, tell me if I'm wrong:
We had a thunderstorm the night before with lots of lighting. I have a surge protector and all the wires and junctures look fine. But was wondering if lighting could have fried the modem.

I'm vaguely remembering this but last year through dell tech support I was having trouble with my modem so they walked me through moving the modem to a different com port.

I also remember talking to dell tech support who had me reformat the hard drive because of a nasty virous I had last year.

I decided to try switching the modem to a different port again. I had no luck with getting a dial tone. The device manager still says it's working properly.

I'm really frusterated now and guess I don't know what to do other than finding the modem helper to see if it can give me anymore answers.

I'll try anything.

07-27-2005, 07:56 AM	#10 (permalink)
mamadawn I helped the forums. Join Date: Jul 2005 Location: Cedar Rapids, IA Posts: 14 OS: 2000	Alright the towel has been thrown! The IE that I downloaded was from microsoft.com and I zipped it so it could fit on a disk. I found a computer in the office running windows 2000 and the same version of IE that I was. I copied the file and then placed it in the specified folder C:\winnt\system32\dllcache\. Then I went ot locate the wininet.dll file within the system 32 folder and I did not have one. So I put a copy of the one from work in that folder as stated. I restarted and tried to access the internet but this time I didn't have a dial tone from the modem. I tried to open the Cleanup! program and that was properly working. I also tried running the IE setup which was also working but it told me that I already had the most current version loaded. So I ended the setup. I went to find modem helper and I no longer had that program. So I'm going to try looking for it today online to bring home. In the deivce manager under modems HFC 56K PCI modem is listed. When I look at the properties of that device it states that the device is working properly. I went through the troubleshoot helper within the device manager and it suggest to contact the manufacturer to see if I have the most current .inf file. Mine is date 7/11/04. I believe the manufacturer is Conexant file version 2.1.2.160.006 There are a couple variables going on that may have affected this, tell me if I'm wrong: We had a thunderstorm the night before with lots of lighting. I have a surge protector and all the wires and junctures look fine. But was wondering if lighting could have fried the modem. I'm vaguely remembering this but last year through dell tech support I was having trouble with my modem so they walked me through moving the modem to a different com port. I also remember talking to dell tech support who had me reformat the hard drive because of a nasty virous I had last year. I decided to try switching the modem to a different port again. I had no luck with getting a dial tone. The device manager still says it's working properly. I'm really frusterated now and guess I don't know what to do other than finding the modem helper to see if it can give me anymore answers. I'll try anything.