mamadawn

Thank you so much for answering!

Just a quick note that I am leaving town for a week on business and will do so after I fix this or get frusterated. So don't be mad if I can't answer again until next week.

I have downloaded, installed, and updated all the fix tools as instructed.
I unplugged the internet from my computer.
I restarted in safe mode.
I ran the services.msc and located teh Network security Service (NSS). When I opened it I got a pop up that said "A general internal error occured." With the only option being okay to get rid of the box. I pressed okay and got into the NSS. The stop button was greyed out. I selected the disable option but when I went to apply the changes I got that same pop up again..."A general internal error occured." I pressed okay once again and was able to press okay in the NSS screen. Then onto Hijack this. I stopped when I had to type in the code in the delet an nt service pop up because once again I had forgotten to copy the code to paste it. This may be stupid, but I forgot how to type those weird letters and symbols.

So that's my troubles for now. Should I continue on with that message that keeps coming up and how do I type the weird numbers if I can't get them to paste?

Thanks again for everything!