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You seem to have two software firewalls on your PC. That's a bad idea. Firewalls, alike antivirus programs do not coexist well. Please uninstall Sygate or Zone Alarm.
On the other hand, there seems to be no anti-virus application installed on this machine. Anti-virus programs protect against infections. Without one, you're vulnerable to every virus, spyware program, trojan and piece of malware that is floating around out there. I urge you to install an anti-virus program as quickly as possible. Please choose
one from these 3 free programs that are available for home use:
It's better to print out the next instructions or save them in notepad, because you also have to work in safe mode without networking support, so this page wouldn't be available then.
It is also important you don't miss a step and perform everything in the right order!!.
If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are carrying out the procedures below.
Enable the viewing of Hidden files
* Open Windows Explorer
* Go to Tools > Folder Options > View tab.
* enable the option for `Show hidden files and folder´
* disable the option for `Hide file extensions for known types´
* disable the option for `Hide protected operating system files´
* click "Yes" to confirm & then click "OK"
Please download these additional files/programs :- (Do not run them unless instructed to do so)
Unplug your computer from the Internet when you have finished downloading
CleanUp! - Install
KillBox v2.0.0.175 - Save to Desktop.
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Using KillBox
Copy to clipboard, all the items below by highlighting them & pressing [CTRL]+[C] on your keyboard.
- C:\WINDOWS\system32\wsrchc3.dll
C:\WINDOWS\iisvers.exe
c:\\rraut.exe
Start KillBox. - Go to the [File] menu, and choose [Paste from Clipboard].
Verify that you've done this properly by clicking the dropdown-arrow next to the [Full Path of File to Delete] field. The filenames you pasted will be found in there.
- Select/tick the following:
- "Delete on Reboot"
- "End Explorer Shell While Killing File"
- "Unregister.dll Before Deleting" if it's not grayed out.
- Click the RED X button.
- Click [Yes] at the 'Delete on Reboot' prompt. Click [Yes] at the Pending Operations prompt.
* If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, click here to download and run missingfilesetup.exe. Then try Killbox again.
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After it has rebooted, Run a scan with HiJackThis & select(tick) the following & click [Fix checked] :
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sallins.wan/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: UB Class - {00000000-15D9-4736-AB29-131578A45F2B} - C:\WINDOWS\system32\wsrchc3.dll
O2 - BHO: blank - {3CC12C40-47EB-4705-8140-168ADC713E94} - blank (file missing)
O4 - HKLM\..\Run: [iisvers] C:\WINDOWS\iisvers.exe
O4 - HKLM\..\Run: [bluestart] c:\\rraut.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/07d784d8f6d04c...ip/RdxIE601.cab
O18 - Filter: text/html - (no CLSID) - (no file)
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Open
Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
- Click [Options...]
- Move the arrow down to [Custom CleanUp!]
- Put a check next to the following:
- Empty Recycle Bins
- Delete Cookies
- Delete Prefetch files
- [X]Scan local drives for temporary files (Please uncheck this option)
- Cleanup! All Users
- Click [OK]
- Press the [CleanUp!] button to start the program. Reboot/logoff when prompted.
* CleanUp! will delete all the files in your temp folders
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Do an online scan at one of the following sites:
Take note the names and locations of any file it detects but fails to clean.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
Run a new scan with HiJackThis. Save the log file and post the contents in your next reply.
In your next post, please include:
- Copy of HiJackThis log
- List of files that online scans failed to disinfect
Please provide details of any problems you encountered whilst performing the above steps.
Tell me how your computer behaves now
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