Tech Support Forum - View Single Post - IE Problems & Clean-Up

eXtreme · 07-06-2005, 01:10 PM

Hey everyone!

There's been a while i'm having a big IE problem - right click doesn't work. No matter what I do when i'm on webpages, and for exemple i want to open a link on a new window, after i press right click nothing happens.

I've been checking the internet settings and in the programs tab, if I press the rollback web options to default, I get an error message with the famous yellow exclamation mark, and the error box doesn't has any text on it.

I've already run an Ad-aware and Spybot - Search and Destroy scan and made a full mcafee virus scan too. No problems at all. I've run also the IEFix tool, and the problem remained.

If you could too, please tell me if my HijackThis log is clean of another problems.

I used KRC HijackThis Analyzer for the results, after doing a normal HijackThis scan.

-----------------------------------------

====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 6/3/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 20:04:26, on 06-07-2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\ATKKBService.exe
C:\Programas\Software WIDCOMM\Bluetooth\bin\btwdins.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7DEBUG\MDM.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.pt/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [CTDVDDET] C:\Programas\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [SBDrvDet] C:\Programas\Creative\SB Drive Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [Outpost Firewall] C:\Programas\Agnitum\Outpost Firewall\outpost.exe /waitservice
O4 - HKLM\..\Run: [Name of App] C:\Programas\SAMSUNG\FW LiveUpdate\Liveupdate.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Enviar para &Bluetooth - C:\Programas\Software WIDCOMM\Bluetooth\btsendto_ie_ctx.htm
O9 - Extra button: Browser Adjustment - {44627E97-789B-40d4-B5C2-58BD171129A1} - C:\Programas\Agnitum\Outpost Firewall\Plugins\BrowserBar\ie_bar.dll
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Programas\Software WIDCOMM\Bluetooth\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Programas\Software WIDCOMM\Bluetooth\btsendto_ie.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://messenger.zone.msn.com/binary/ZAxRcMgr.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {E36C5562-C4E0-4220-BCB2-1C671E3A5916} - http://www.seagate.com/support/disc/...npseatools.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15014/CTPID.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7CDD939B-1FE7-4F0D-85F3-C1D9DF3ADB91}: NameServer = 194.65.100.117,194.65.5.2
O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\system32\btxppanel.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Agnitum\OUTPOS~1\wl_hook.dll
O20 - Winlogon Notify: LBTServ - C:\Programas\Ficheiros comuns\Logitech\Bluetooth\lbtserv.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation - C:\Programas\Software WIDCOMM\Bluetooth\bin\btwdins.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Programas\Ficheiros comuns\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Outpost Firewall Service (OutpostFirewall) - Agnitum Ltd. - C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Programas\TuneUp Utilities 2004\WinStylerThemeSvc.exe

End of KRC HijackThis Analyzer Log.
====================================================================

Thanks in advance!

Dan

07-06-2005, 01:10 PM	#1 (permalink)
eXtreme Registered User Join Date: Mar 2005 Location: Europe Posts: 16 OS: Windows XP	IE Problems & Clean-Up Hey everyone! There's been a while i'm having a big IE problem - right click doesn't work. No matter what I do when i'm on webpages, and for exemple i want to open a link on a new window, after i press right click nothing happens. I've been checking the internet settings and in the programs tab, if I press the rollback web options to default, I get an error message with the famous yellow exclamation mark, and the error box doesn't has any text on it. I've already run an Ad-aware and Spybot - Search and Destroy scan and made a full mcafee virus scan too. No problems at all. I've run also the IEFix tool, and the problem remained. If you could too, please tell me if my HijackThis log is clean of another problems. I used KRC HijackThis Analyzer for the results, after doing a normal HijackThis scan. ----------------------------------------- ==================================================================== Log was analyzed using KRC HijackThis Analyzer - Updated on 6/3/05 Get updates at http://www.greyknight17.com/download.htm#programs *Security Programs Detected* C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe C:\PROGRA~1\mcafee.com\agent\mcagent.exe c:\progra~1\mcafee.com\vso\mcvsescn.exe c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe" O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Logfile of HijackThis v1.99.1 Scan saved at 20:04:26, on 06-07-2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\ATKKBService.exe C:\Programas\Software WIDCOMM\Bluetooth\bin\btwdins.exe C:\Programas\Ficheiros comuns\Microsoft Shared\VS7DEBUG\MDM.EXE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.pt/ R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file) O4 - HKLM\..\Run: [CTDVDDET] C:\Programas\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE O4 - HKLM\..\Run: [SBDrvDet] C:\Programas\Creative\SB Drive Det\SBDrvDet.exe /r O4 - HKLM\..\Run: [Outpost Firewall] C:\Programas\Agnitum\Outpost Firewall\outpost.exe /waitservice O4 - HKLM\..\Run: [Name of App] C:\Programas\SAMSUNG\FW LiveUpdate\Liveupdate.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Enviar para &Bluetooth - C:\Programas\Software WIDCOMM\Bluetooth\btsendto_ie_ctx.htm O9 - Extra button: Browser Adjustment - {44627E97-789B-40d4-B5C2-58BD171129A1} - C:\Programas\Agnitum\Outpost Firewall\Plugins\BrowserBar\ie_bar.dll O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Programas\Software WIDCOMM\Bluetooth\btsendto_ie.htm O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Programas\Software WIDCOMM\Bluetooth\btsendto_ie.htm O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://messenger.zone.msn.com/binary/ZAxRcMgr.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab O16 - DPF: {E36C5562-C4E0-4220-BCB2-1C671E3A5916} - http://www.seagate.com/support/disc/...npseatools.cab O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15014/CTPID.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{7CDD939B-1FE7-4F0D-85F3-C1D9DF3ADB91}: NameServer = 194.65.100.117,194.65.5.2 O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\system32\btxppanel.dll O20 - AppInit_DLLs: C:\PROGRA~1\Agnitum\OUTPOS~1\wl_hook.dll O20 - Winlogon Notify: LBTServ - C:\Programas\Ficheiros comuns\Logitech\Bluetooth\lbtserv.dll O23 - Service: Adobe LM Service - Unknown owner - C:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation - C:\Programas\Software WIDCOMM\Bluetooth\bin\btwdins.exe O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Programas\Ficheiros comuns\Macromedia Shared\Service\Macromedia Licensing.exe O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe O23 - Service: Outpost Firewall Service (OutpostFirewall) - Agnitum Ltd. - C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Programas\TuneUp Utilities 2004\WinStylerThemeSvc.exe End of KRC HijackThis Analyzer Log. ==================================================================== Thanks in advance! Dan __________________ Intel Pentium 4 3.2GHz Socket 775 \| AsusTek P5GD1 \| NVIDIA 6600GT PCI-E 128MB DDR3 \| 2x Kingston 512MB DDR PC3200 (1GB) LG L1720B TFT \| Seagate 160GB ST3160827AS Serial ATA \| Creative Inspire 5.1 P5800 \| Logitech Desktop MX Bluetooth