Hello, and welcome to TSF!
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
When we're done cleaning off your system, i'd
recommend that you install all the
critical windows updates available from
Microsoft, upto
service pack 1. This will help to make your system more secure and prevent many '
problems' from reoccuring in the future.
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Go to
www.trendmicro.com, and then:
1. Click "
Free Online Scan".
2. Click "
Scan now, it's free".
It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's down:
1. Select all available drives.
2. Check(tick) "
Auto Clean".
3. Click "
Scan".
When it completes, post back the full filename of any files that cannot be cleaned or deleted.
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Download, unzip to your desktop
CWShredder and run it, then:
1. Click "
Check For Update"
(
If an update isn't available, skip to step #4.)
2. Click "
Click here to Download the upate".
3. When the new version has been downloaded, click "
Save".
4. Click "
Fix ->"
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Go to
Add/Remove programs and remove(uninstall) the following, if present:
Web Related
The above could appear anywhere within the entry. Be careful not to remove any
personal or
system software.
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Run
HiJackThis and click "
Scan", then check(tick) the following, if present:
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
Now, with all windows closed except
HiJackThis, click "
Fix checked".
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Post back a new log, and let us know how everything goes.