Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Let's use a program to scan for any trojans that may exist. Download TDS-3
http://tds.diamondcs.com.au/index.php?page=download. Learn how to use it at
http://tds.diamondcs.com.au/index.php?page=easytouse. Make sure to update it after you installed it. You can get the manual updates at
http://tds.diamondcs.com.au/index.php?page=update. When you launch the program, it will scan your memory for running processes. This will take less than 30 seconds. Next go to 'System Testing' on the menu and choose 'Full System Scan'. After that's finished, post the log file by selecting everything on the top pane (select from bottom to top). If any alarms are found, it will be listed in the bottom window. Please copy and paste that here also if it applies. If you have problems copying the text, look (or search) for a file named scandump.txt and see if that has the alarms - post that here.
Right click on this link
http://www.greyknight17.com/spy/DelO15Domains.inf and choose Save As. Save it to your desktop. Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards.
The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp!
http://cleanup.stevengould.org/ (Alternate Link if main link don't work -
http://www.greyknight17.com/spy/Cleanup.exe ) and install it. We will usethis later.
Please download Ad-aware at
http://www.lavasoftusa.com/ and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also go to
http://www.lavasoftusa.com/software...x2cleaner.shtml to download the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to customize the settings in Ad-aware at
http://www.greyknight17.com/spyware.htm#adaware for better scan results. Run the scan and fix everything that it finds.
Download and install Spybot S&D
http://security.kolla.de/. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available.
Now click Mode menu and choose 'Advanced Mode'. Next click on Immunize to your left. Click the Immunize button (green cross) on top to Immunize your computer - you should do this each time there is an update. Now go to Tools->Resident and make sure that TeaTimer is checked. What this will do is monitor any system/registry changes and will ask you for permission to change any of these settings.
Now click on the 'Spybot-S&D' option on the top left to go back to the main screen. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the 'Fix Selected Problems' button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix
http://majorgeeks.com/download4392.html and install it over the current Spybot installation.
Reboot into Safe Mode by hitting the F8 key until menu shows up. In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers.
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: http://www.comcastsupport.com
O15 - Trusted Zone: http://www.gmail.com
O15 - Trusted Zone: http://www.rjtech.net
Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.
Reboot into Normal Mode run a new HijackThis scan. Save the log file and run KRC HijackThis Analyzer
http://www.greyknight17.com/spy/KRC...%20Analyzer.zip in the same folder to get the result.txt log. Just post the contents of the result.txt file in your next reply.
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