Make sure to update Windows and Internet Explorer at http://v5.windowsupdate.microsoft.c...t.aspx?ln=en-us.
If you don't update you will be vulerable to reinfection and it may hamper our attempts to keep your system clean
Having multiple IEXPLOERER is fine as it is you just have more than one window open at a time
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp!
http://cleanup.stevengould.org/ (Alternate Link if main link don't work -
http://www.greyknight17.com/spy/Cleanup.exe ) and install it. We will use this later.
Right click on this link
http://www.greyknight17.com/spy/DelO15Domains.inf and choose Save As. Save it to your desktop. Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards.
Reboot into Safe Mode by hitting the F8 key until menu shows up. In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers.
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O15 - Trusted Zone: http://www.neededware.com
Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.
Reboot into Normal Mode run a new HijackThis scan. Save the log file and run KRC HijackThis Analyzer
http://www.greyknight17.com/spy/KRC...%20Analyzer.zip in the same folder to get the result.txt log. Just post the contents of the result.txt file in your next reply.
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