Hello, and welcome to TSF!
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Download, unzip to your desktop
CWShredder and run it, then:
1. Click "
Check For Update"
(
If an update isn't available, skip to step #4.)
2. Click "
Click here to Download the upate".
3. When the new version has been downloaded, click "
Save".
4. Click "
Fix ->"
===============
Run
HiJackThis and click "
Scan", then check(tick) the following, if present:
O4 - HKCU\..\Run: [180ClientStubInstall] "C:\DOCUME~1\User\LOCALS~1\Temp\nse336.tmp"
O16 - DPF: ppctlcab - http://ppupdates.ca.com/downloads/scanner/ppctlcab.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{89D2CAD7-8BE9-4998-93E0-1818E51D9FE5}: NameServer = 194.72.9.38 194.74.65.68
...(
Verify that these ip addresses are for your isp's DNS Servers, if so, don't 'fix' these.)
Now, with all windows closed except
HiJackThis, click "
Fix checked".
===============
Locate and
delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:
files...
C:\DOCUME~1\User\LOCALS~1\Temp\nse336.tmp
-
Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're '
in use', try deleting them from "
Safe Mode".
===============
The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknight17.com/spy/Cleanup.exe ) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.
Post back a new log, and let us know how everything goes.