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tinag · 05-23-2005, 07:09 PM

Hi there --

Here's what you need to do so a security team member can begin to analyze your problem.

Close any applications you have running. Go to Start > (Settings) > Control Panel > Folder Options > View and select Show hidden files and folders. Also make sure to uncheck Hide file extensions for known file types.

Download and install HijackThis. (Do NOT put HijackThis in the Temp folder. Create a folder called HJT on your C: drive and move HijackThis.exe there.) Now run HJT and click Scan. Then click Save Log and name it hijackthis.log.

Download HijackThis Analyzer. Unzip the program to the same folder where you saved the hijackthis.log file. Read README.txt, then run the program. Type y at the prompt if you agree. It will create result.txt. Open up that file and post the WHOLE log file in your thread here. DO NOT remove/fix anything in there since more damage may be done if you remove it improperly. Most entries are not harmful. Be sure to mention that you used HijackThis Analyzer to get the new log.

When you've posted the HJT log, a member of the security team can begin helping you with your issue. We recommend that you subscribe to this thread so you'll be notified as soon as we post your fix. To do this, at the top of your original post, click Thread Tools and then Subscribe to this thread; on the next page, make sure "Instant notification by email" is selected, then click Add subscription.

Good luck!

05-23-2005, 07:09 PM	#4 (permalink)
tinag Join Date: Mar 2005 Location: VT (via NL and TO) Posts: 341 OS: WinXP SP2 Pro and Home	Hi there -- Here's what you need to do so a security team member can begin to analyze your problem. Close any applications you have running. Go to Start > (Settings) > Control Panel > Folder Options > View and select Show hidden files and folders. Also make sure to uncheck Hide file extensions for known file types. Download and install HijackThis. (Do NOT put HijackThis in the Temp folder. Create a folder called HJT on your C: drive and move HijackThis.exe there.) Now run HJT and click Scan. Then click Save Log and name it hijackthis.log. Download HijackThis Analyzer. Unzip the program to the same folder where you saved the hijackthis.log file. Read README.txt, then run the program. Type y at the prompt if you agree. It will create result.txt. Open up that file and post the WHOLE log file in your thread here. DO NOT remove/fix anything in there since more damage may be done if you remove it improperly. Most entries are not harmful. Be sure to mention that you used HijackThis Analyzer to get the new log. When you've posted the HJT log, a member of the security team can begin helping you with your issue. We recommend that you subscribe to this thread so you'll be notified as soon as we post your fix. To do this, at the top of your original post, click Thread Tools and then Subscribe to this thread; on the next page, make sure "Instant notification by email" is selected, then click Add subscription. Good luck! __________________ Have TSF volunteers helped you? Please consider helping TSF by subscribing or donating. Thanks!