Tech Support Forum - View Single Post - SmartUPS Self-Test Problem

InspectorGadget · 05-14-2005, 10:21 AM

I have an APC SmartUPS SU1400XLRM-NET 5 1/2 years old. The batteries have gotten old and it started to die during a daily power dip (from a car dealer starting up a big compressor next door).

I replaced the battery, but the PowerChute Business Basic status panel didn't change, even when I forced a change in the "battery replacement date". Showed the same old status, same old voltage.

So I thought I'd reboot the UPS, and that's when the real trouble started. When I plugged it back in, it started beeping once a second (batteries or no batteries, load or no load) with no status lights. I can press the Off/"0" button to stop this. Then, when I press the On/"1" button, it starts its selftest. The "on line" light flashes and the lowest battery light is lit steadily for about 10-15 seconds. Then, it seems to try to go to battery power -- the "on line" light goes off, "on battery" light flashes for an instant, there's a click, the ouput power goes off, and the lowest battery light flashes.

If self-test fails, or the battery is too low, the user manual says this thing should just remain in on-line mode and act as a big on-off switch. So what's the deal?

I can call APC on Monday; I'm hoping someone on this forum might have an idea this weekend. My network servers are now unprotected. Thank you in advance.

- The Inspector

05-14-2005, 10:21 AM	#1 (permalink)
InspectorGadget Registered User Join Date: May 2005 Location: San Jose, CA Posts: 80 OS: FreeBSD x 2, XP Pro	SmartUPS Self-Test Problem I have an APC SmartUPS SU1400XLRM-NET 5 1/2 years old. The batteries have gotten old and it started to die during a daily power dip (from a car dealer starting up a big compressor next door). I replaced the battery, but the PowerChute Business Basic status panel didn't change, even when I forced a change in the "battery replacement date". Showed the same old status, same old voltage. So I thought I'd reboot the UPS, and that's when the real trouble started. When I plugged it back in, it started beeping once a second (batteries or no batteries, load or no load) with no status lights. I can press the Off/"0" button to stop this. Then, when I press the On/"1" button, it starts its selftest. The "on line" light flashes and the lowest battery light is lit steadily for about 10-15 seconds. Then, it seems to try to go to battery power -- the "on line" light goes off, "on battery" light flashes for an instant, there's a click, the ouput power goes off, and the lowest battery light flashes. If self-test fails, or the battery is too low, the user manual says this thing should just remain in on-line mode and act as a big on-off switch. So what's the deal? I can call APC on Monday; I'm hoping someone on this forum might have an idea this weekend. My network servers are now unprotected. Thank you in advance. - The Inspector