Tech Support Forum - View Single Post - Netgear DG834G 54Mbps Wireless ADSL Modem/Router/Switch/Firewall

TroubleGum · 05-03-2005, 06:55 AM

Hi all,

I have been seeing some various posts about the problem that I am experiencing. I am assisting a friend to solve his problem.

Network Set-up

1 x Netgear DG834G 54Mbps Wireless ADSL Modem/Router/Switch/Firewall
2 x Packard Bell Machines - Connected Via cables into port 1/2 on the switch
1 x Toshiba Laptop with Netgear wirelss card - Connected via Wireless
All machines installed with Win XP home

We have had this network up and running for around 6 months - until the other week when I received a phone call stating that when one of the Packard Bells booted they couldn't connect to the internet, the wired network connection came up with Limited or no connectivity, all the other machines were still connected and working on the internet.

I went to take a look, but was told that he had been advised by some other people (who are not to hot in the IT area) about removing this that and the other, and installing firewalls etc. So after taking a quick look at the system, it was decided to restore the system to it's original state with the Packard Bell restore disks.

We restored the system, and managed to gain an internet connection yet again, which worked for all of about 20 - 30 mins and the limited or no connectivity kicked in.

The first thing I did was to power the router down for about 10 mins, also powering down all the other machines on the network. I then restarted the router and all the machines. Both the Packard Bells and the laptop were working again, yay! Which lasted for about 5 mins, and the same machine died, with the same error.

I tried swapping the Ports over, powering everything down again, to see if that would help, maybe making the other wired machine fail. No the original machine failed again, during all of this the other 2 machines were fine connecting to the Net.

We re-installed the system again, and it appears that the problem only occurs after XP Service Pack 2 is installed. Not sure why, as the other Packard Bell has it installed with no problems. Also I might add that both the Packard Bell machines have Norton Internet Security installed, however on the one machine we cannot get into it to configure it, as it appears to die everytime we try, have also tried removing it to no avail.

So I guess any help from this point would be great as I am at the end of my tether as is the friend as it's his son's machine, and he keeps getting bugged about it.

Thanks in advance

TG

05-03-2005, 06:55 AM	#1 (permalink)
TroubleGum Registered User Join Date: May 2005 Posts: 5 OS: Win 98/2k(Pro/Server)/XP	Netgear DG834G 54Mbps Wireless ADSL Modem/Router/Switch/Firewall Hi all, I have been seeing some various posts about the problem that I am experiencing. I am assisting a friend to solve his problem. Network Set-up 1 x Netgear DG834G 54Mbps Wireless ADSL Modem/Router/Switch/Firewall 2 x Packard Bell Machines - Connected Via cables into port 1/2 on the switch 1 x Toshiba Laptop with Netgear wirelss card - Connected via Wireless All machines installed with Win XP home We have had this network up and running for around 6 months - until the other week when I received a phone call stating that when one of the Packard Bells booted they couldn't connect to the internet, the wired network connection came up with Limited or no connectivity, all the other machines were still connected and working on the internet. I went to take a look, but was told that he had been advised by some other people (who are not to hot in the IT area) about removing this that and the other, and installing firewalls etc. So after taking a quick look at the system, it was decided to restore the system to it's original state with the Packard Bell restore disks. We restored the system, and managed to gain an internet connection yet again, which worked for all of about 20 - 30 mins and the limited or no connectivity kicked in. The first thing I did was to power the router down for about 10 mins, also powering down all the other machines on the network. I then restarted the router and all the machines. Both the Packard Bells and the laptop were working again, yay! Which lasted for about 5 mins, and the same machine died, with the same error. I tried swapping the Ports over, powering everything down again, to see if that would help, maybe making the other wired machine fail. No the original machine failed again, during all of this the other 2 machines were fine connecting to the Net. We re-installed the system again, and it appears that the problem only occurs after XP Service Pack 2 is installed. Not sure why, as the other Packard Bell has it installed with no problems. Also I might add that both the Packard Bell machines have Norton Internet Security installed, however on the one machine we cannot get into it to configure it, as it appears to die everytime we try, have also tried removing it to no avail. So I guess any help from this point would be great as I am at the end of my tether as is the friend as it's his son's machine, and he keeps getting bugged about it. Thanks in advance TG