Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Reboot into Safe Mode by hitting the F8 key until menu shows up. In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click 'Kill process' for each one if they are still listed (they shouldn't be - but double check):
C:\WINDOWS\System32\ciscv.exe
C:\WINDOWS\System32\copq.exe
C:\WINDOWS\System32\msnpg.exe
C:\WINDOWS\System32\mswin32.exe
C:\WINDOWS\System32\Qgnkht.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\Common Files\WinTools\WToolsA.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
WinTools
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O4 - HKLM\..\Run: [AutoVirusProtection] ciscv.exe
O4 - HKLM\..\Run: [IPOT USB Service DRV32] hpsebc08.exe
O4 - HKLM\..\Run: [Service Drivers] msnpg.exe
O4 - HKLM\..\Run: [Windows Service Drivers] mswin32.exe
O4 - HKLM\..\Run: [etbrun] C:\windows\system32\eliteztg32.exe
O4 - HKLM\..\Run: [AutoLoaderp0tt1KWTKJPJ] "C:\WINDOWS\System32\inivoica.exe" /HideDir /HideUninstall /PC="CP.CDT3" /ShowLegalNote="nonbranded"
O4 - HKLM\..\Run: [p72R38j] inivoica.exe
O4 - HKLM\..\Run: [secure] C:\WINDOWS\System32\Qgnkht.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunServices: [AutoVirusProtection] ciscv.exe
O4 - HKLM\..\RunServices: [IPOT USB Service DRV32] hpsebc08.exe
O4 - HKLM\..\RunServices: [Compaq Service Drivrs] copq.exe
O4 - HKLM\..\RunServices: [Service Drivers] msnpg.exe
O4 - HKLM\..\RunServices: [Windows Service Drivers] mswin32.exe
O4 - HKCU\..\Run: [Microsoft Update] Svhost.exe
O4 - HKCU\..\Run: [IPOT USB Service DRV32] hpsebc08.exe
O4 - HKCU\..\Run: [Compaq Service Drivrs] copq.exe
O4 - HKCU\..\Run: [Service Drivers] msnpg.exe
O4 - HKCU\..\Run: [Windows Service Drivers] mswin32.exe
O4 - HKCU\..\RunServices: [IPOT USB Service DRV32] hpsebc08.exe
O4 - HKCU\..\RunServices: [Compaq Service Drivrs] copq.exe
O4 - HKCU\..\RunServices: [Service Drivers] msnpg.exe
O4 - HKCU\..\RunServices: [Windows Service Drivers] mswin32.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\ied_s7m.cab
O16 - DPF: {11111111-1111-1111-1111-511111113457} - file://c:\x.cab
O16 - DPF: {11111111-1111-1111-1111-511111113458} - file://c:\x.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1...23/cpbrkpie.cab
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
c:\ied_s7m.cab
c:\x.cab
ciscv.exe
hpsebc08.exe
msnpg.exe
mswin32.exe
C:\windows\system32\eliteztg32.exe
C:\WINDOWS\System32\inivoica.exe
C:\WINDOWS\System32\Qgnkht.exe
copq.exe
Svhost.exe < Spelt this way only!!
Reboot into Normal Mode run a new HijackThis scan. Save the log file and run KRC HijackThis Analyzer
http://www.greyknight17.com/spy/KRC%...20Analyzer.zip in the same folder to get the result.txt log. Just post the contents of the result.txt file in your next reply.
If you have a fast internet connection (broadband), run an online virus scan at TrendMicro
http://uk.trendmicro-europe.com/ente...all_launch.php. Just follow the instructions on the site to run the online scan. If any viruses/trojans are detected, try to delete or clean them in that site. You may use Panda ActiveScan also at
http://www.pandasoftware.com/products/activescan. Otherwise, make sure your antivirus program has the latest definitions and run a full system scan.