Tech Support Forum - View Single Post

qazwersder · 11-01-2009, 06:12 PM

I've had a look around the forum and I couldnt find a solution for this.

I am attempting to connect to a wireless network. When my laptop is set to "obtain an ip address automatically," the network has "limited or no connectivity." When attempting to repair the network, it gave the error of been "unable to renew my ip address."

As there are other computers connected to the wireless network (5 others) which all work fine, I chose to set the ip address manually, using details retrieved from one of the other computers. After entering these details (Ip Address, DNS server etc), my laptop connects to the wireless network but when attempting to go online I get the error "Internet explorer cannot display the webpage."

Using the replies from other threads in this forum I have tried solving this problem but I havent got anywhere.

Now for some results....

Here is the ipconfig /all when set to automatically obtain an ip address:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\UserXP>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHARDLAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E
thernet NIC
Physical Address. . . . . . . . . : 00-1E-68-BD-66-15

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
apter
Physical Address. . . . . . . . . : 00-22-69-25-80-73
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.18.61
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

And the results of pinging my ip address:

C:\Documents and Settings\UserXP>ping 169.254.18.61

Pinging 169.254.18.61 with 32 bytes of data:

Reply from 169.254.18.61: bytes=32 time<1ms TTL=128
Reply from 169.254.18.61: bytes=32 time<1ms TTL=128
Reply from 169.254.18.61: bytes=32 time<1ms TTL=128
Reply from 169.254.18.61: bytes=32 time<1ms TTL=128

Ping statistics for 169.254.18.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\UserXP>

Heres the results from ipconfig /all when I have manually entered details:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\UserXP>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHARDLAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E
thernet NIC
Physical Address. . . . . . . . . : 00-1E-68-BD-66-15

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
apter
Physical Address. . . . . . . . . : 00-22-69-25-80-73
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.56
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 139.130.4.4
203.50.2.71
Primary WINS Server . . . . . . . : 192.168.8.1

And the ping results:

C:\Documents and Settings\UserXP>ping 192.168.1.56

Pinging 192.168.1.56 with 32 bytes of data:

Reply from 192.168.1.56: bytes=32 time<1ms TTL=128
Reply from 192.168.1.56: bytes=32 time<1ms TTL=128
Reply from 192.168.1.56: bytes=32 time<1ms TTL=128
Reply from 192.168.1.56: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.56:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\UserXP>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\UserXP>ping 139.130.4.4

Pinging 139.130.4.4 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 139.130.4.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\UserXP>ping 203.50.2.71

Pinging 203.50.2.71 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 203.50.2.71:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\UserXP>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\UserXP>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\UserXP>

Also just to show where I got the manually entered settings from, here is the ipconfig /all from one of the other computers on the network which is working fine:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Joe>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Maximillion
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-19-D2-AB-94-3A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ccf9:9132:556b:a6cc%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 November 2009 21:42:19
Lease Expires . . . . . . . . . . : 16 November 2009 10:59:28
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 139.130.4.4
203.50.2.71
Primary WINS Server . . . . . . . : 192.168.8.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-1A-80-09-72-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{08FF1679-DE2D-4B1D-B841-7857CBDC7
3C8}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{08FF1679-DE2D-4B1D-B841-7857CBDC7
3C8}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C24FB5DF-5046-4505-A29E-DD3CCFE1A
A4B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{51C7FEFD-AC80-4C6F-8DA4-F77CA26B2
321}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Joe>

From this I got the ip address, default gateway, DNS Server and Wins Servers. I have tried a few different ip addresses all with the same result.

I have then tried using the automated winsock fix for xp as well as doing it manually in cmd using "netsh winsock reset catalog" and "netsh int ip reset reset.log" but the problem still persists.

Just as additional information, as you can probably see, my Laptop is running xp whereas my friends laptop is running vista. There other laptops which work on the network are running a mixture of xp and vista.

I hope I have supplied enough information for you to help me.

Many Thanks.

11-01-2009, 06:12 PM	#1 (permalink)
qazwersder Registered User Join Date: Nov 2009 Posts: 3 OS: xp	Wireless not working on 1 of 6 laptops I've had a look around the forum and I couldnt find a solution for this. I am attempting to connect to a wireless network. When my laptop is set to "obtain an ip address automatically," the network has "limited or no connectivity." When attempting to repair the network, it gave the error of been "unable to renew my ip address." As there are other computers connected to the wireless network (5 others) which all work fine, I chose to set the ip address manually, using details retrieved from one of the other computers. After entering these details (Ip Address, DNS server etc), my laptop connects to the wireless network but when attempting to go online I get the error "Internet explorer cannot display the webpage." Using the replies from other threads in this forum I have tried solving this problem but I havent got anywhere. Now for some results.... Here is the ipconfig /all when set to automatically obtain an ip address: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\UserXP>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : RICHARDLAPTOP Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E thernet NIC Physical Address. . . . . . . . . : 00-1E-68-BD-66-15 Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad apter Physical Address. . . . . . . . . : 00-22-69-25-80-73 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.18.61 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : And the results of pinging my ip address: C:\Documents and Settings\UserXP>ping 169.254.18.61 Pinging 169.254.18.61 with 32 bytes of data: Reply from 169.254.18.61: bytes=32 time<1ms TTL=128 Reply from 169.254.18.61: bytes=32 time<1ms TTL=128 Reply from 169.254.18.61: bytes=32 time<1ms TTL=128 Reply from 169.254.18.61: bytes=32 time<1ms TTL=128 Ping statistics for 169.254.18.61: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms C:\Documents and Settings\UserXP> Heres the results from ipconfig /all when I have manually entered details: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\UserXP>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : RICHARDLAPTOP Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E thernet NIC Physical Address. . . . . . . . . : 00-1E-68-BD-66-15 Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad apter Physical Address. . . . . . . . . : 00-22-69-25-80-73 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 192.168.1.56 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.254 DNS Servers . . . . . . . . . . . : 139.130.4.4 203.50.2.71 Primary WINS Server . . . . . . . : 192.168.8.1 And the ping results: C:\Documents and Settings\UserXP>ping 192.168.1.56 Pinging 192.168.1.56 with 32 bytes of data: Reply from 192.168.1.56: bytes=32 time<1ms TTL=128 Reply from 192.168.1.56: bytes=32 time<1ms TTL=128 Reply from 192.168.1.56: bytes=32 time<1ms TTL=128 Reply from 192.168.1.56: bytes=32 time<1ms TTL=128 Ping statistics for 192.168.1.56: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms C:\Documents and Settings\UserXP>ping 192.168.1.254 Pinging 192.168.1.254 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 192.168.1.254: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\UserXP>ping 139.130.4.4 Pinging 139.130.4.4 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 139.130.4.4: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\UserXP>ping 203.50.2.71 Pinging 203.50.2.71 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 203.50.2.71: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\UserXP>ping 74.125.45.100 Pinging 74.125.45.100 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 74.125.45.100: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\UserXP>ping yahoo.com Ping request could not find host yahoo.com. Please check the name and try again. C:\Documents and Settings\UserXP> Also just to show where I got the manually entered settings from, here is the ipconfig /all from one of the other computers on the network which is working fine: Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Joe>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : Maximillion Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con nection Physical Address. . . . . . . . . : 00-19-D2-AB-94-3A DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::ccf9:9132:556b:a6cc%9(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.13(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 01 November 2009 21:42:19 Lease Expires . . . . . . . . . . : 16 November 2009 10:59:28 Default Gateway . . . . . . . . . : 192.168.1.254 DHCP Server . . . . . . . . . . . : 192.168.1.254 DNS Servers . . . . . . . . . . . : 139.130.4.4 203.50.2.71 Primary WINS Server . . . . . . . : 192.168.8.1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-1A-80-09-72-E7 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{08FF1679-DE2D-4B1D-B841-7857CBDC7 3C8} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{08FF1679-DE2D-4B1D-B841-7857CBDC7 3C8} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{C24FB5DF-5046-4505-A29E-DD3CCFE1A A4B} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 21: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 22: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{51C7FEFD-AC80-4C6F-8DA4-F77CA26B2 321} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Joe> From this I got the ip address, default gateway, DNS Server and Wins Servers. I have tried a few different ip addresses all with the same result. I have then tried using the automated winsock fix for xp as well as doing it manually in cmd using "netsh winsock reset catalog" and "netsh int ip reset reset.log" but the problem still persists. Just as additional information, as you can probably see, my Laptop is running xp whereas my friends laptop is running vista. There other laptops which work on the network are running a mixture of xp and vista. I hope I have supplied enough information for you to help me. Many Thanks.