Hello again.
Before you toss your computer, let's try this:
Before proceeding, please print this page or copy it to
Notepad to help you carry out the instructions. If you have questions about any instruction, please ask before performing it.
I found very little information about the program contained in the following folder:
C:\Program Files\TTI_V6_LE
It appears to be a translation program of some sort, which makes sense on this machine. Did you install it yourself? What do you know about it?
Go to
My Computer > Tools > Folder Options > View tab and make sure that
Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the
Hide protected operating system files option.
To get rid of any lingering installation files, you should empty your Temp folders. (You should do this periodically anyway, as even benign software tends to leave a lot of junk there.) Download and install
CleanUp! (
alternate link), then run it and click the
CleanUp! button. When it asks whether you want to log off, click
Yes.
Reboot your system in Safe Mode by repeatedly tapping the F8 key until the menu appears, then selecting
Safe Mode.
Open HijackThis. Click
Config > Misc. Tools > Open process manager. If they still exist -- and they might not -- select the following item and click
Kill process:
C:\Program Files\OfferApp\OfferApp.exe
Click
Start > (Settings >) Control Panel > Add/Remove Programs. If the following program exists -- and it might not -- uninstall it:
OfferApp
Open Hijack This and click
Scan. If they still exist -- and some might not -- check all of the following entries
(make sure you do not miss any):
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {7339D16D-CF57-454F-9E85-8230293F4EAD} - C:\WINDOWS\System32\aedcfb.dll (file missing)
O4 - HKLM\..\Run: [OfferApp] C:\Program Files\OfferApp\OfferApp.exe
Please close all other windows, including browsers, then click Fix checked.
If they still exist, delete the following files indicated in
RED and folders indicated in
BLUE.
file:
C:\WINDOWS\System32\
aedcfb.dll
folder:
C:\Program Files\
OfferApp
Run CleanUp! and click the
CleanUp! button. When it asks whether you want to log off, click
Yes.
Reboot your system into normal mode.
If you have a fast internet connection (broadband), run an online scan at
Trend Micro or
RAV Antivirus. Please select the “autoclean” option when using Trend Micro.
Please post a fresh HijackThis log so that we can check whether your system is clean and then complete the process.
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