Before you do anything else, please create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted.
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system folders,
Search hidden files and folders, and
Search subfolders are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Please download
Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also go
here to get the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to
customize the settings in Ad-aware for better scan results. Run the scan and fix everything that it finds.
Download and install Spybot S&D
http://security.kolla.de/. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available.
Now click Mode menu and choose 'Advanced Mode'. Next click on Immunize to your left. Click the Immunize button (green cross) on top to Immunize your computer - you should do this each time there is an update. Now go to Tools->Resident and make sure that TeaTimer is checked. What this will do is monitor any system/registry changes and will ask you for permission to change any of these settings.
Now click on the 'Spybot-S&D' option on the top left to go back to the main screen. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the 'Fix Selected Problems' button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix
http://majorgeeks.com/download4392.html and install it over the current Spybot installation.
The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download
CleanUp! (
Alternate Link if main link don't work) and install it.we will use this later.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click
Kill process for each one if they are still listed (they shouldn't be - but double check it):
C:\Program Files\Media Access\MediaAccK.exe
C:\Program Files\Media Access\MediaAccess.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
Media Access
Internet Optimizer
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem220.dll
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [ebsdml] C:\WINDOWS\ebsdml.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/D...e/bridge-c6.cab
Delete the following Files/Folders in
RED (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\Program Files\Media Access
C:\WINDOWS\nem220.dll
C:\WINDOWS\ebsdml.exe
C:\Program Files\Internet Optimizer
Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.
Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.