Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system folders,
Search hidden files and folders, and
Search subfolders are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
Restart and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.
Please empty any Quarantine folder in your antivirus and purge all recovery items in the spybot program if you use it before running this tool.
Download this virus checker and tool from eScan
Mwav.exe (Use Link 3)
1. Save it to a folder.
2. Reboot into safe mode
3. Double click the Mwav.exe file.(This is a stand alone tool and NOT just a virus checker......so it won't install anything)
4.Select all local drives, scan all files, press SCAN and when it is completed, anything found will be displayed in the lower pane.
5. In the Virus Log Information Pane......
Left click and Highlight all the info in the Lower pane--- Use "CTRL C" on your Keyboard to copy all found in the lower pane and save it to a notepad file
*Note* If prompted that a Virus was found and you need to purchase the product to remove the malware, just close out the prompt and let it continue scanning.
We are not going to use this to remove anything..but to ID the bad guys.
Once you copy that to a notepad file...highlight the text and copy it here.