Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system folders,
Search hidden files and folders, and
Search subfolders are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click
Kill process for each one if they are still listed (they shouldn't be - but double check it):
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
Viewpoint
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: (no name) - {1C044AAD-7955-4cbd-8175-501A165C4E5D} - C:\WINDOWS\system32\req.dat
O4 - HKLM\..\Run: [BTUninstall] C:\WINDOWS\System32\BTUninstall.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O20 - Winlogon Notify: req - C:\WINDOWS\system32\req.dat
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\Program Files\Viewpoint\
C:\WINDOWS\system32\req.dat
C:\WINDOWS\System32\BTUninstall.exe
Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.