So it's not removed then? OK, give us this log:
Download this virus checker and tool from eScan
Mwav.exe (Use Link 3)
1. Save it to a folder.
2. Reboot into safe mode
3. Double click the Mwav.exe file.(This is a stand alone tool and NOT just a virus checker......so it won't install anything)
4.Select all local drives, scan all files, press SCAN and when it is completed, anything found will be displayed in the lower pane.
5. In the Virus Log Information Pane......
Left click and Highlight all the info in the Lower pane--- Use "CTRL C" on your Keyboard to copy all found in the lower pane and save it to a notepad file
*Note* If prompted that a Virus was found and you need to purchase the product to remove the malware, just close out the prompt and let it
continue scanning.
We are not going to use this to remove anything..but to ID the bad guys.
Once you copy that to a notepad file...highlight the text and copy it here.