Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers.
Go to Start->Run and type in services.msc and hit OK. Then look for
Manageer Network Connections (Kern32) and double click on it. Click on the Stop button and under Startup type, choose Disabled.
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
O23 - Service: Manageer Network Connections (Kern32) - Unknown owner - C:\WINNT\System32\telcmd.exe (file missing)
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\WINNT\System32\telcmd.exe
Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.
Download StartDreck
http://www.greyknight17.com/spy/StartDreck.zip
Unzip to its own folder and start the program:
Press 'Config'
Press 'mark all'
Uncheck the following boxes only:
System/Running Process -> List Modules
System/Drivers -> NT Services
System/Drivers -> NT Kernel- and FS-drivers
Press 'OK'
Press 'Save' and select the location to save the log file (default is the same folder as the application)
Post the log in this thread.