Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download
CleanUp! (
Alternate Link if main link don't work) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers.
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O4 - HKLM\..\Run: [b7f.exe] C:\documents and settings\tombo\local settings\temp\b7f.exe
O4 - HKLM\..\Run: [h.exe] c:\documents and settings\tombo\local settings\temp\h.exe
Run Cleanup Once More!!
Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.
Let's use a program to scan for any trojans that may exist. Download
TDS-3. Learn how to use it
here. Make sure to update it after you installed it. You can get the manual updates
here. When you launch the program, it will scan your memory for running processes. This will take less than 30 seconds. Next go to
System Testing on the menu and choose
Full System Scan. After that's finished, post the log file by selecting everything on the top pane (select from bottom to top). If any alarms are found, it will be listed in the bottom window. Please copy and paste that here also if it applies.