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Old 04-15-2005, 12:17 PM   #2 (permalink)
POADB
Moderator, Microsoft Support
 
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Join Date: Jul 2004
Location: United Kingdom
Posts: 6,481
OS: XP SP2


Before you do anything else, please create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted.

You have an outdated version of HijackThis. Download the newest version at http://www.greyknight17.com/spy/HijackThis.exe and run it.

Before you give us a new log here, if we gave you instructions for a fix, please do the fixes first and then post the new log with this updated version.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Get HijackThis Analyzer http://www.greyknight17.com/spy/KRC%...20Analyzer.zip and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in 'y' if you agree. The 'result.txt' file will open up in Notepad. Copy the whole result.txt log and post it in the forum. You don't need to post the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Navigate to these two files:

C:\WINNT\system32\MSIMN32.EXE
C:\WINNT\system32\TASKMGRU.EXE


Right click each one, and go to Properties > View tab and tell me as much about each file as you can, including it's size, date etc...

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. G

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

WildTangent - This is an online gaming package that is installed by a number of third party applications and even OEMs, ISPs and AIM. The games aspect of this is really rather cool. The being installed without you asking for it isn't cool at all. They collect information about you and your usage. We recommend uninstalling it.

eClicks

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINNT\System32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINNT\System32\blank.htm
O2 - BHO: (no name) - {1A1488CB-8028-49ba-AD19-18D13CDC650F} - C:\WINNT\bhoass.dll
O3 - Toolbar: (no name) - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - (no file)

O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - http://install.wildtangent.com/bgn/...eed/install.cab

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINNT\System32\blank.htm
C:\WINNT\bhoass.dll

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.
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