Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers.
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O4 - HKLM\..\Run: [hkyvacm] c:\windows\system\hkyvacm.exe
O4 - Startup: OCRAWARE.lnk = C:\WINDOWS\CVTAPLOG.EXE
O16 - DPF: {1C854D5E-66D9-11D3-81DD-00A0C9B62983} (TestX Class) - http://209.1.231.142/Plugin/3DGreetings/PlayerX.CAB
O16 - DPF: {52290B25-D07A-43B5-84D8-493116D50FA0} - http://webinstall.tscash.com/webinstall.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {31DDC1FD-CEA3-4837-A6DC-87E67015ADC9} - http://akamai.downloadv3.com/binari...sysnet32_EN.cab
O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binari...ACCESS_1058.cab
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
c:\windows\system\hkyvacm.exe
C:\WINDOWS\CVTAPLOG.EXE
Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.