tetonbob

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

You have an outdated version of HijackThis. Download the newest version at http://www.greyknight17.com/spy/HijackThis.exe and run it.

Before you give us a new log here, if we gave you instructions for a fix, please do the fixes first and then post the new log with this updated version.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe
C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe
C:\Program Files\Hotbar\Bin\4.6.1.0\HbSrv.exe

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

Hotbar
ShopperReports

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://resultsmaster.com/SmartOffer...omeLeftPane.htm
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe
O4 - HKLM\..\Run: [Hotbar] C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe
O4 - HKLM\..\Run: [eziusjap] C:\WINDOWS\system32\jhtuhejn.exe
O4 - HKCU\..\Run: [ihoaffa] c:\windows\lpvgpre.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1058.dll,InstantAccess
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O16 - DPF: {15D0E439-4E58-45E1-A9C1-0B1B16749A3C} - http://akamai.downloadv3.com/binari...cmp32_EN_XP.cab
O16 - DPF: {BFC9677B-8006-4336-9D49-2C797AEFCB9E} - http://akamai.downloadv3.com/binari...ESS_1058_XP.cab
O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binari...slv32_EN_XP.cab

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\Program Files\Hotbar
C:\WINDOWS\system32\jhtuhejn.exe
c:\windows\lpvgpre.exe
EGDACCESS_1058.dll<<<search for this one
C:\Program Files\ShopperReports

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.