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michina · 04-11-2005, 10:01 AM

Hi Neal:

Thanks so much for your assistance. I tried to follow your instruction the best I could. Below I will post the new log. I also encountered a few more problems. I got some viruses in my computer that I can't get rid off.

troj multdrop.au
troj adown.a
troj small.aly
troj ghost.bi
!update.exe
downloader-IQ
osoa.exe

I've searched the computer looking for these files and I can't find them. McAfee scanner keeps telling me it can't delete or quarantine the files. What can I do?

Logfile of HijackThis v1.99.1
Scan saved at 10:02:17 PM, on 4/6/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\aol\ACS\acsd.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system\avmnbmf.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\Program Files\PromptCast\PromptCast.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\explorer.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\AOL Companion\companion.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\Program Files\McAfee\McAfee VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\McAfee\McAfee VirusScan\Webscanx.exe
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
C:\Documents and Settings\Michi\My Documents\My Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.begin2search.com/sidesearch.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [WinUpdateProtection] c:\windowsupdate\ufp\mw7\csrss.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\RunOnce: [h70p9vn.exe] C:\WINDOWS\System32\h70p9vn.exe /k
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /startmonitor
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [PromptCast] C:\Program Files\PromptCast\PromptCast.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Jne] C:\WINDOWS\System32\explorer.exe
O4 - HKCU\..\Run: [] c:\windowsupdate\ufp\irs7\csrss.exe
O4 - HKCU\..\Run: [WinUpdateProtection] c:\windowsupdate\ufp\mw7\csrss.exe
O4 - HKCU\..\Run: [Ncao] C:\WINDOWS\System32\osoa.exe
O4 - HKCU\..\RunOnce: [h70p9vn.exe] C:\WINDOWS\System32\h70p9vn.exe /k
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.ht m (file missing) (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...467&clcid=0x409
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/...all/xscan53.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www2.verizon.net/update/msnw...es/vzWebIns.cab
O16 - DPF: {D06A22B4-6087-4D3D-B7AF-82B113E9ABD4} (CPostLaunch Object) - http://www2.verizon.net/update/msnw...es/vzWebIns.CAB
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\aol\ACS\acsd.exe
O23 - Service: AVSync Manager (AvSynMgr) - Networks Associates Technologies, Inc. - C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks you for your help and support.

Regards,
Judy

04-11-2005, 10:01 AM	#1 (permalink)
michina Registered User Join Date: Nov 2004 Location: new jersey Posts: 44 OS: Windows XP	Please help! Hi Neal: Thanks so much for your assistance. I tried to follow your instruction the best I could. Below I will post the new log. I also encountered a few more problems. I got some viruses in my computer that I can't get rid off. troj multdrop.au troj adown.a troj small.aly troj ghost.bi !update.exe downloader-IQ osoa.exe I've searched the computer looking for these files and I can't find them. McAfee scanner keeps telling me it can't delete or quarantine the files. What can I do? Logfile of HijackThis v1.99.1 Scan saved at 10:02:17 PM, on 4/6/2005 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\PROGRA~1\COMMON~1\aol\ACS\acsd.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\BCMSMMSG.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\WINDOWS\system\avmnbmf.exe C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe C:\Program Files\PromptCast\PromptCast.exe C:\Program Files\AIM\aim.exe C:\WINDOWS\System32\explorer.exe C:\Program Files\America Online 9.0\aoltray.exe C:\Program Files\AOL Companion\companion.exe C:\WINDOWS\System32\wuauclt.exe C:\Program Files\Verizon Online\bin\mpbtn.exe C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe C:\Program Files\MSN\MSNCoreFiles\msn.exe C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe C:\Program Files\McAfee\McAfee VirusScan\Vshwin32.exe C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe C:\Program Files\McAfee\McAfee VirusScan\Webscanx.exe C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe C:\Documents and Settings\Michi\My Documents\My Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.begin2search.com/sidesearch.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1 R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file) O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe" O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe" O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [WinUpdateProtection] c:\windowsupdate\ufp\mw7\csrss.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O4 - HKLM\..\RunOnce: [h70p9vn.exe] C:\WINDOWS\System32\h70p9vn.exe /k O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /startmonitor O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [PromptCast] C:\Program Files\PromptCast\PromptCast.exe O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [Jne] C:\WINDOWS\System32\explorer.exe O4 - HKCU\..\Run: [] c:\windowsupdate\ufp\irs7\csrss.exe O4 - HKCU\..\Run: [WinUpdateProtection] c:\windowsupdate\ufp\mw7\csrss.exe O4 - HKCU\..\Run: [Ncao] C:\WINDOWS\System32\osoa.exe O4 - HKCU\..\RunOnce: [h70p9vn.exe] C:\WINDOWS\System32\h70p9vn.exe /k O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.ht m (file missing) (HKCU) O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU) O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...467&clcid=0x409 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/...all/xscan53.cab O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www2.verizon.net/update/msnw...es/vzWebIns.cab O16 - DPF: {D06A22B4-6087-4D3D-B7AF-82B113E9ABD4} (CPostLaunch Object) - http://www2.verizon.net/update/msnw...es/vzWebIns.CAB O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\aol\ACS\acsd.exe O23 - Service: AVSync Manager (AvSynMgr) - Networks Associates Technologies, Inc. - C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe Thanks you for your help and support. Regards, Judy