I will ask you to run some other programs first if you haven't done so already. So some of the fixes may not apply. If that's the case, just continue fixing what does exist.
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system folders,
Search hidden files and folders, and
Search subfolders are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Run these first if you haven't done so already:
Please download
Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also go
here to get the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to
customize the settings in Ad-aware for better scan results. Run the scan and fix everything that it finds.
Download and install Spybot S&D
http://security.kolla.de/. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available.
Now click Mode menu and choose 'Advanced Mode'. Next click on Immunize to your left. Click the Immunize button (green cross) on top to Immunize your computer - you should do this each time there is an update. Now go to Tools->Resident and make sure that TeaTimer is checked. What this will do is monitor any system/registry changes and will ask you for permission to change any of these settings.
Now click on the 'Spybot-S&D' option on the top left to go back to the main screen. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the 'Fix Selected Problems' button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix
http://majorgeeks.com/download4392.html and install it over the current Spybot installation.
If you have a fast internet connection (broadband), run an online virus scan at TrendMicro
http://uk.trendmicro-europe.com/ente...all_launch.php. Just follow the instructions on the site to run the online scan. If any viruses/trojans are detected, try to delete or clean them in that site. Otherwise, make sure your antivirus program has the latest definitions and run a full system scan.
The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download
CleanUp! (
Alternate Link if main link don't work) and install it. Don't run it yet.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click
Kill process for each one if they are still listed (they shouldn't be - but double check it):
C:\Program Files\Windows AdControl\WinAdCtl.exe
C:\Program Files\Windows AdControl\WinAdAlt.exe
C:\Program Files\Common Files\PSD Tools\blengine.exe
C:\Documents and Settings\Administrator\Application Data\trdb.exe
C:\WINNT\SYSTEM32\n?tepad.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
Windows AdControl
PSD Tools
Alset
MyWay
ClearSearch
Viewpoint
IncrediFind
Network Bargains
Internet Optimizer
Web Rebates
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINNT\system32/left.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.shopnav.com/search/9886/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: IE Agent - {00000000-0000-0000-0000-000000000221} - C:\Program Files\ClearSearch\CSIE.DLL
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINNT\nem220.dll
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: (no name) - {65BDCC67-0EAD-5320-80FC-564037E1ACCE} - C:\WINNT\system32\kroewsg.dll
O2 - BHO: IAdvertisementBHO Class - {80672997-D58C-4190-9843-C6C61AF8FE97} - C:\WINNT\rundll16.dll (file missing)
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINNT\2_0_1browserhelper2.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll (file missing)
O2 - BHO: (no name) - {BC330CB4-CE3E-423C-8051-536935022C3C} - C:\WINNT\system32\frontsub.dll (file missing)
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\Administrator\Local Settings\Temp\4BF.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINNT\system32\msbe.dll
O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: (no name) - {62D900FC-42AD-48AD-A028-A873EACD4CD6} - (no file)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll (file missing)
O4 - HKLM\..\Run: [36F4SAZ3QJAFKE] C:\WINNT\system32\IvpUeB.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [AOL Instant Messenger] aimsgr.exe
O4 - HKLM\..\Run: [Windows Media Player] wmediaplayer.exe
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [o5TXi.exe] C:\documents and settings\administrator\local settings\temp\o5TXi.exe
O4 - HKLM\..\Run: [pR.exe] C:\documents and settings\administrator\local settings\temp\pR.exe
O4 - HKLM\..\Run: [Windows AdControl] C:\Program Files\Windows AdControl\WinAdCtl.exe
O4 - HKLM\..\Run: [I6.exe] C:\documents and settings\administrator\local settings\temp\I6.exe
O4 - HKLM\..\Run: [T0HH.exe] C:\documents and settings\administrator\local settings\temp\T0HH.exe
O4 - HKLM\..\Run: [Rg6.exe] C:\documents and settings\administrator\local settings\temp\Rg6.exe
O4 - HKLM\..\Run: [Q.exe] C:\documents and settings\administrator\local settings\temp\Q.exe
O4 - HKLM\..\Run: [bIP.exe] C:\documents and settings\administrator\local settings\temp\bIP.exe
O4 - HKLM\..\Run: [ESKMOND] C:\WINNT\system32\ESKMOND.exe
O4 - HKLM\..\RunServices: [AOL Instant Messenger] aimsgr.exe
O4 - HKLM\..\RunServices: [Windows Media Player] wmediaplayer.exe
O4 - HKCU\..\Run: [HELPEXP.EXE] C:\Program Files\Alset\HelpExpress\Michael Donnelly\Client\HelpExp.exe
O4 - HKCU\..\Run: [BLMessagingIntegration] C:\Program Files\Common Files\PSD Tools\blengine.exe
O4 - HKCU\..\Run: [HXDL.EXE] C:\Program Files\Alset\HelpExpress\Michael Donnelly\HXDL.EXE -from="HXIUL.EXE" -to="HXIUL.EXE"
O4 - HKCU\..\Run: [Brct] C:\Documents and Settings\Administrator\Application Data\trdb.exe
O4 - HKCU\..\Run: [Datn] C:\WINNT\system32\n?tepad.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O16 - DPF: {11113111-1411-1611-8111-111111111413} - mhtml:file://c:\nul.mht!http://www.capital-systems.net//browser.exe
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...d6f067 011f31e
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/0167169...ip/RdxIE601.cab
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
aimsgr.exe
C:\Documents and Settings\Administrator\Application Data\trdb.exe
C:\PROGRA~1\INCRED~1\
C:\Program Files\Alset\
C:\Program Files\BullsEye Network\
C:\Program Files\ClearSearch\
C:\Program Files\Common Files\PSD Tools\
C:\Program Files\Internet Optimizer\
C:\Program Files\MyWay\
C:\Program Files\Viewpoint\
C:\Program Files\Web_Rebates\
C:\Program Files\Windows AdControl\
C:\WINNT\2_0_1browserhelper2.dll
C:\WINNT\nem220.dll
C:\WINNT\rundll16.dll
C:\WINNT\system32/left.html
C:\WINNT\system32\ESKMOND.exe
C:\WINNT\system32\frontsub.dll
C:\WINNT\system32\IvpUeB.exe
C:\WINNT\system32\kroewsg.dll
C:\WINNT\system32\msbe.dll
wmediaplayer.exe
Do a search for n?tepad.exe and right click on any of the files found. Go to Properties->Version tab and see if it's from Microsoft. Do this for each file found. If it's not from Microsoft (or doesn't even have a version tab) and was created recently, then delete it.
Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.
Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.