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Old 07-15-2009, 12:52 PM   #3 (permalink)
tetonbob
Manager, Security Center, TSF Academy; Analyst, Security Team
 
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Join Date: Jan 2005
Location: Transylvania County, North Carolina, USA
Posts: 35,707
OS: 2000 Pro; XP Pro; XP Home


Re: IE will not start reliably.

Hi -

I don't see anything in those logs to suggest malware is the cause of the issues. I suspect a conflict between AVG, ZoneAlarm, and IE. I noticed they had you try Safe Mode with Networking, but you were unable to connect to the internet due to wireless connection. Can you use a hardwire connection for this troubleshooting step? Most machines, even those with wireless, have an ethernet port as well. It would help isolate the security software as a possible cause of the IE issue.

I see in your other thread you ran Eset online scan, it found and removed one item. I'd like to see that log, it should still be here:

C:\Program Files\Eset\Eset Online Scanner\log.txt

Also, we can run one more tool to see if anything is found.

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Save it to your desktop. Malwarebytes' Anti-Malware may require a reboot to complete removals. After a reboot, if required, post that saved log in your next reply.
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